Offshore Launch

Customer Service Representative (Construction)

Offshore Launch

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $1,200 - $1,500 per month

Job Level

Mid-LevelSenior

Tech Stack

Node.js

About the role

  • Be the voice and support system for homeowners—managing communications, ensuring smooth project tracking, and upholding exceptional service from start to finish.\n
  • Answer inbound calls and respond to homeowner inquiries with professionalism and warmth\n
  • Manage project details and updates in Acculynx; Handle data entry and keep our CRM accurate and up-to-date\n
  • Proactively reach out to homeowners before, during, and after projects to ensure satisfaction\n
  • Route customer communications to the right internal teams\n
  • Provide administrative and operational support as needed

Requirements

  • 5+ years of customer service experience (preferably in trades, home services, or construction)\n
  • Are a clear and confident communicator with excellent written and verbal English (minimal accent)\n
  • Have a customer-first mindset and can engage comfortably with homeowners, insurance providers, and internal teams\n
  • Are tech-savvy, quick to learn new software, and comfortable with virtual communication tools\n
  • Are familiar with the roofing industry (a plus, but not required)