Office Hours

Research Engineer

• Own search, discovery, and recommendations end to end, from the underlying data and indices to relevance, ranking, and the user-facing experience
• Build and improve the backend services and APIs that power matching across our knowledge graph, with a focus on precision, recall, and performance
• Turn fragmented, unstructured data into structured, searchable knowledge through reliable ingestion and indexing pipelines
• Ship user-facing search and discovery features across the stack, partnering closely with product and design
• Raise the bar on architecture, code quality, and observability as you scale this part of the platform
• Explore AI and LLM-assisted approaches to discovery (retrieval, embeddings, ranking, agentic workflows) and bring the promising ones to production

Senior Software Engineer, Search & Discovery

Full-stack Engineer

• Own and shape our iOS app end to end: architecture, state, navigation, offline, and App Store delivery
• Design and build polished, high-craft user experiences in Swift and SwiftUI, in close partnership with design and product
• Make foundational technical decisions early, and re-architect where it's the right call, to set the app up to scale
• Use AI coding tools to prototype and ship quickly, raising both velocity and quality
• Partner with product and design leadership to take early versions of the app to production and beyond
• Help establish the standards, tooling, and practices for mobile as we grow the team

Senior iOS Engineer

Platform Engineer

• Own the infrastructure and platform that power our marketplace
• Keep systems reliable, observable, secure, and easy to operate
• Manage cloud and cluster configuration with Terraform, Helm, and GitOps
• Ship through GitHub Actions and GitOps with automated build and test
• Perform SAST/DAST scanning and secrets management
• Own metrics, logs, and traces across various platforms
• Operate data systems such as PostgreSQL and MongoDB

General

• Identify and match experts to clients for interview-based research needs
• Manage clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them
• Monitor client and expert feedback on interviews
• Share insights from client and expert interactions to help product and engineering teams

Client Solutions Associate

Solutions Engineer

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach Client Solutions Associates into top performers who fully own delivery on their own — running projects end-to-end, managing client communication, and delivering exceptional service to our customers.
• Set the standard for expert experience - ensuring experts receive a high-quality experience and maintaining a high bar for trust, respect, and value on the supply side of our marketplace.
• Innovate and improve processes and policies within the Client Solutions department

Senior Software Engineer, Search & Discovery

Senior iOS Engineer

Platform Engineer

Client Solutions Associate

Client Solutions Manager