Office Hours

Solutions Engineer

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach Client Solutions Associates into top performers who fully own delivery on their own — running projects end-to-end, managing client communication, and delivering exceptional service to our customers.
• Set the standard for expert experience - ensuring experts receive a high-quality experience and maintaining a high bar for trust, respect, and value on the supply side of our marketplace.
• Innovate and improve processes and policies within the Client Solutions department

Client Solutions Manager

Financial Planning and Analysis

• Monitor and manage the "Quote-to-Cash" lifecycle
• Reconcile high volumes of transaction data
• Serve as a dedicated resource for the Sales and Account Management teams
• Identify bottlenecks in current billing and payment workflows
• Manage collections with a "customer-success" mindset
• Prepare weekly KPIs on revenue pacing

Client Solutions Manager

Financial Operations Associate