Odyssey Energy Solutions

Program Manager

• Lead the product roadmap that drives Odyssey’s growth—expanding into new states while increasing family participation and the utilization of awarded funds.
• Build configurable, data-informed platform features that accelerate state program launches and drive platform adaptability to a breadth of program policies and user needs.
• Partner with business development, engineering, and implementation teams to translate state needs and regulations into scalable product capabilities.
• Develop scalable workflows for funding, payments, integrations, and compliance tracking that support efficient, auditable state program delivery.
• Improve operational efficiency through better tooling, integrations, and analytics visibility.
• Use data to measure success, streamline delivery, and strengthen partner outcomes.

Senior Product Manager – Growth, Program Operations

Customer Support

• Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner.
• Resolve customer issues and complaints, escalating complex cases as needed.
• Provide accurate information about Odyssey’s services and programs.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance the customer experience.
• Participate in training and development opportunities to enhance your skills.
• Meet performance targets and contribute to team goals.
• Stay up-to-date with company policies and product knowledge.

Support Specialist

Implementation Specialist

• Ensure that all implementations run smoothly and efficiently
• Capture the voice of the customer to inform company strategy
• Lead meetings and project plans with State stakeholders
• Collaborate with all Odyssey teams
• Understand customer pain points and inform product development

Implementation Manager

Technical Recruiter

• Own full-cycle recruiting across Odyssey
• Build and refine hiring processes from sourcing to offer stage
• Develop creative sourcing strategies and proactively build talent pipelines
• Partner closely with hiring managers to understand needs and create compelling job descriptions
• Establish metrics and dashboards to track hiring progress and efficiency
• Experiment with tools, channels, and processes to improve speed and quality of hires
• Help lay the cultural groundwork and establish the employer brand while partnering with leadership

Senior Product Manager – Growth, Program Operations

Support Specialist

Implementation Manager

Senior Technical Recruiter