Implementation Manager

Odyssey Energy Solutions

Implementation Manager ensuring successful deployment of Odyssey's platform for educational funding programs. Collaborating with customers and internal teams to drive growth and adoption of technology solutions.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Fully understand all of the elements important to the customer that may impact deployment and communicate this effectively with internal teams.
Deploy Odyssey to our customers; ensuring successful completion of contractual requirements and go-live milestones.
Build strong partnerships and lines of communication with both internal and external stakeholders.
Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders; driving deployment of technical solutions and configurations.
Drive all customer growth and adoption, leading to successful renewal.
Ensure we’re deploying customers in a scalable and effective way.

Requirements

What you’ll need

5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
Strong technical acumen – you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
High degree of empathy; ability to understand the perspective of our customers and end users.
Owner mindset, strong sense of accountability, and creative problem solver; constantly working to overcome obstacles.
Team player with a positive attitude, strong work ethic, and commitment to continuous improvement.
Analytical mindset with the ability to use SQL and/or advanced Excel techniques to investigate data.
Experience working with government agencies is a strong plus.

Benefits

Comp & perks

Medical/Dental/Vision plan(s)
health services
short term disability
unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

deploymentimplementationtechnical solutionsSQLadvanced Excel techniques

Soft Skills

empathyaccountabilityproblem solvingteam playerpositive attitudework ethiccontinuous improvementanalytical mindset