Lead end-to-end delivery of complex enterprise SaaS implementation and expansion programs, owning execution across scope, timelines, resourcing, dependencies, risks, and delivery outcomes for multiple concurrent engagements
Serve as the primary delivery lead for assigned enterprise customers, partnering closely with Business Acceleration Partners to translate customer strategy and requirements into structured, executable program plans
Establish and manage delivery governance for customer programs, including detailed project plans, RAID logs, change control, and executive status reporting
Coordinate and influence cross-functional teams across Business Acceleration, Implementation Consulting, Product, Engineering, Customer Success, and Operations to promote alignment and delivery predictability
Lead customer facing delivery ceremonies including kickoffs, discovery sessions, and steering committee meetings, bringing clarity, accountability, and continued delivery throughout the programs lifecycle
Identify and manage delivery risks, dependencies, while escalating with clear context,, and recommendations when needed in collaboration with the Business Acceleration Partners
Apply structured change management practices within customer programs to support adoption, readiness, and value realization, proactively identifying and escalating risks
Utilize PMO standards, templates, tooling, and reporting frameworks, providing feedback and recommendations to improve its effectiveness
Identify recurring patterns and roadblocks to milestones during onboarding, discovery and testing, while proposing improvements to delivery sequencing, processes, or tooling
Contribute to continuous improvement of delivery/dashboard metrics to reflect customer health, delivery to scope, and value realization
Support cross-functional change management readiness for new processes, tools, or service offerings by contributing to launch planning, documentation, and enablement activities
Act as a change steward within the Business Acceleration team, reinforcing strong program discipline, accountability, and customer-focused execution

Requirements

5+ years of experience in senior program or project management roles, leading complex, cross-functional initiatives in SaaS, technology, life sciences, or data-driven organizations
Proven experience delivering enterprise level customer programs with multiple stakeholders, competing priorities, and high expectations for execution
Strong foundation in project methodologies, program governance, delivery planning, risk management, and stakeholder communication
Experience operating within established PMO frameworks, with the ability to apply structure while maintaining delivery execution
Full knowledge of Agile delivery environments and program management tools such as Jira, Asana, Smartsheet, or similar
Demonstrated ability to influence without authority, align diverse teams, and drive accountability across internal and customer stakeholders
Experience supporting organizational and process change within customer and operational teams
Excellent communication and interpersonal skills, with the ability to effectively manage customer executives, stakeholders and operational relationships
PMP, Agile, or Scrum certification preferred

Benefits

Medical & dental benefits - with immediate enrollment for full-time, permanent employees
Flexible working hours, focusing on what we achieve and not the number of hours we clock
Flexible time off policies
Stock option grants

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprogram governancerisk managementdelivery planningchange managementAgile methodologiesSaaS implementationstakeholder communicationdelivery metricscontinuous improvement

Soft Skills

influencing without authoritycross-functional collaborationaccountabilitycustomer-focused executioncommunication skillsinterpersonal skillsproblem-solvingleadershiporganizational skillsadaptability

Certifications

PMPAgile certificationScrum certification