Octopus Energy

Customer Service

Octopus Energy

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • If you’re interested in being part of the team when we do start hiring, this is your chance to raise your hand.
  • By applying, you’re letting us know you’d love to be considered.
  • We’re here to shake things up, to make energy better for our customers and the planet.
  • That means real conversations, real problem-solving, and real impact.
  • If you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
  • Sound like your kind of thing? Let us know and we’ll be in touch when we’re ready to hire.

Requirements

  • Live for great customer service. You get a kick out of helping people and making their day that little bit better.
  • Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
  • Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
  • Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
  • Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
  • Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
  • Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingteamworkadaptabilityempathypatiencecommunicationstress managementsolution-orientedsupportive