Customer Service Advisor – Prepay Energy
Octopus Energy
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £24,600 per year
About the role
- Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
- Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
Requirements
- Live for great customer service.
- Ask questions and embrace change.
- Have each other’s backs.
- Care about the planet.
- Spot problems and fix them.
- Tackle tough calls head-on.
- Look out for those who need it most.
Benefits
- EV salary sacrifice – drive electric & save 💰
- Share options – own a little piece of the pie 🥧
- Weekly ‘Family Dinner’ catch-ups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationempathyadaptabilityactive listeningconflict resolutionteamworkwarmthkindness