Octave

Backend Engineer

• Design, develop, and implement scalable and robust backend systems and APIs using Python.
• Optimize database design, performance, and security to ensure data integrity and efficiency.
• Conduct thorough testing and debugging of backend applications, ensuring high-quality, bug-free software.
• Oversee deployment and maintenance of backend services, ensuring smooth operation and uptime.
• Promote best practices to maintain high-quality codebase and consistently follows stated best practices.
• Develop and maintain technical documentation for backend systems and processes.
• Take ownership of the backend development lifecycle, from concept to testing, deployment, and monitoring.
• Writes correct and clean code, with guidance, that is easily testable, easily understood by other developers, and accounts for edge cases and errors; uses comments effectively.
• Can participate in technical design of features with guidance.
• Uses a systematic approach to debug issues, sometimes with the help of more senior engineers.
• Begins to focus on attaining expertise in one or more areas (eg, JS/React/Python/etc development, performance best practices, testing, infra, etc).
• Communicates assumptions and gets clarification on tasks up front to minimize the need for rework.

Software Engineer II – Backend

Frontend Engineer

• Lead the development of highly responsive user interfaces using React, Next.js, and CSS.
• Architect and design scalable frontend solutions with modular, reusable, and maintainable code.
• Drive performance optimization, ensuring fast-loading, secure, and high-performing applications.
• Troubleshoot and resolve complex frontend issues using advanced debugging techniques.
• Conduct thorough code reviews, enforcing best practices and coding standards.
• Establish and maintain comprehensive technical documentation for frontend systems.
• Stay current with industry trends, evaluating emerging technologies for potential adoption.
• Work closely with product managers, UX designers, and cross-functional teams to define and execute the product vision.
• Collaborate with backend engineers to integrate frontend interfaces with REST and GraphQL APIs.
• Mentor and guide junior frontend engineers through pairing, design/code reviews, and technical knowledge sharing.
• Participate in technical discussions, design reviews, and continuous improvement initiatives.
• Participate in on-call rotation for live-site troubleshooting.
• Take end-to-end ownership of frontend features, from concept to testing, deployment, and monitoring.
• Independently identify technical challenges and proactively propose solutions.
• Co-own larger projects and fully own components within your domain.
• Ensure all frontend deliverables align with strategic objectives in the healthtech space.

Senior Software Engineer I, Frontend

Growth Marketing

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards.
• Provide leadership and guidance to the team, ensuring the achievement of goals and objectives.
• Foster a positive and collaborative work environment.
• Oversee the planning, execution, and completion of projects and initiatives within the team.
• Establish and monitor operational processes and workflows to enhance efficiency and productivity.
• Streamline operational processes, enhance efficiency, and improve overall organizational performance.
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.
• Ensure a safe, secure, and compliant work environment.
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues.
• Identify skill gaps within the team and develop strategies for filling those gaps.

Director of Growth

Manager

• Ensure a safe, secure, and compliant work environment
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results
• Build and manage a high-performing team, including hiring, training, and development
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans
• Manage and oversee Octave’s contracted clinical network to ensure consistent alignment with our model of quality, evidence-based care
• Design, build, and execute initiatives that support and engage clinicians, including consultation programs, resource development, recognition efforts, and professional growth pathways
• Lead clinical candidate review and selection processes through SparkHire and other tools to ensure we attract and retain high-quality clinicians
• Develop and manage clinical programs that are metrics-focused and data-informed, designed to enhance key clinical metrics, surface risks early, and elevate performance across the network
• Build a framework to tier our clinician network and identify top performers to inform recognition, development, and resourcing strategies
• Partner with Clinical Leadership, Product, and Data teams to configure and manage clinical platforms, design process improvements, and launch new programs
• Establish and maintain best practices, particularly within our Centers of Excellence, ensuring consistent implementation across teams
• Collaborate with the Marketing team to forecast demand and assess the efficacy of client onboarding processes, ensuring alignment with service capacity and client satisfaction

Senior Manager, Clinical Network

Product Manager

• Drive the end-to-end strategy and execution for payer vertical initiatives, ensuring product investments drive measurable business outcomes and improved enterprise client experience.
• Partner closely with Business Development and payer stakeholders to understand partner needs, pain points, and opportunities, translating them into clear product requirements and priorities.
• Collaborate across product squads to inform related roadmaps, ensuring alignment between payer-facing products and Octave’s broader platform strategy.
• Define and maintain a prioritized roadmap that balances near-term delivery with long-term scalability and efficiency.
• Lead discovery and validation efforts to evaluate new opportunities, ensuring initiatives are grounded in data, user insights, and business impact.
• Develop and communicate business cases for product investments, articulating expected ROI and alignment with enterprise strategy.
• Drive cross-functional execution with Engineering, Design, Operations, and Client Success to deliver on key milestones and ensure smooth partner implementations.
• Analyze product performance and client feedback to identify optimization opportunities; run experiments and iterate based on data.
• Represent the voice of the payer partner throughout the product lifecycle, advocating for an exceptional enterprise buyer experience.
• Foster strong communication and collaboration across teams to ensure clarity, accountability, and consistent progress toward goals.

Senior Product Manager, Payers

Software Engineer

• lead Revenue Cycle Management and Provider Experience teams
• support tools and systems used by providers
• oversee automation of client billing, insurance claim, and provider payment processing
• conduct regular performance evaluations and provide feedback
• collaborate with product, design, technical leadership, and other stakeholders to define product strategy

Manager, Engineering – PX/RCM

• Design, develop, and implement scalable and robust backend systems and APIs using Python
• Optimize database schemas, queries, and overall performance while maintaining security and data integrity.
• Lead debugging, profiling, and monitoring of backend services, proactively identifying and addressing issues before they impact users.
• Participate in technical design and architecture discussions, making well-reasoned tradeoffs for system performance, scalability, and maintainability without guidance.
• Drive adoption of best practices for testing, code quality, documentation, and observability across backend systems.
• Own features or subsystems end-to-end, from design through deployment and monitoring, ensuring robust, maintainable implementations.
• Produce clean, readable, and well-tested code, making thoughtful decisions about when to add comments versus relying on self-documenting patterns.
• Serve as a subject-matter expert in a portion of the backend domain, providing guidance, code review, and mentorship to other engineers.
• Collaborate closely with product managers, engineers, and cross-functional teams to translate requirements into scalable backend solutions.
• Partner with frontend and other teams to ensure seamless integration and high-quality delivery of full-stack features.
• Mentor and support engineers through pairing, design reviews, and technical guidance.
• Proactively surface risks, ambiguities, or technical limitations in project requirements, contributing to early course correction.
• Communicate effectively, clearly, and concisely with both technical and non-technical stakeholders.
• Contribute to team practices, processes, and documentation to improve efficiency and knowledge sharing.

Senior Software Engineer, Backend

Data Scientist

• Own our end-to-end data function: analytics, data engineering, and data science.
• Set the vision and roadmap for how we use data and AI/ML across the company.
• Ensure our infrastructure is reliable and scalable.
• Lead the development of product- and business-facing AI applications.
• Partner with executives to shape company direction.
• Ensure your teams deliver reliable pipelines, actionable insights, and production-ready models.
• Develop current talent and hire externally to close skill gaps in critical areas like advanced data science, ML engineering, and data governance.

Head of Data

Therapist

• Provide high quality behavioral health care to clients.
• Treat adult clients with stress, depression, anxiety, or other mental health concerns via video.
• Deliver feedback-informed care using standardized measures.
• Customize mental health treatment plans and service delivery for clients.

Mental Health Therapist

Operations

• Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries.
• Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients.
• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals.
• Communicates effectively with health plans to obtain necessary information and resolve issues.
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.