Octave

Client Services Representative

• Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed.
• Be a go-to resource for client education about Octave services.
• Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.
• Accurately document client interactions in systems and escalate issues as needed.
• Learn and follow protocols for client intake, scheduling, and general support.
• Support team projects and administrative tasks as assigned.

Client Support Coordinator – Tue-Sat EST

Recruitment

• Manage the full cycle, high volume recruitment process for signing fully licensed clinicians to join Octave's growing network of providers across multiple states.
• Collaborate with Octave’s recruitment team and stakeholders to align on sourcing priorities and candidate profiles.
• Execute sourcing strategies using data, market insights, and your recruiting experience.
• Represent Octave professionally to candidates and maintain a high-quality candidate experience.
• Provide feedback on recruiting tools, strategies, and processes when relevant.
• Participate in 2–3 scheduled team meetings per week to stay aligned with priorities and updates.

Contract Clinical Recruiter

Product Designer

• Own provider-facing product areas from problem framing through shipped, measured outcomes.
• Translate clinical and operational complexity into clear workflows, information architecture, and interaction patterns.
• Partner with Product and Engineering to define scope, success metrics, and iteration plans.
• Facilitate working sessions that drive shared understanding and decision-making.
• Plan and run research with support from Research, including discovery, concept validation, usability testing, and post-launch feedback loops.
• Create user flows, prototypes, and high-fidelity designs with clear rationale and decision logs.
• Provide detailed handoff materials and partner with Engineering during build to ensure design quality through launch.
• Use and extend the design system to raise quality and consistency across surfaces.
• Collaborate with Brand/Creative to ensure provider tools maintain Octave’s brand aesthetic and standards, while prioritizing clarity, trust, and clinical usability.
• Mentor other designers through critique, pairing, and practical guidance; contribute to team norms and craft standards.

Senior Product Designer, Provider Experience

Therapist

• Conduct Assessments: Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues.
• Develop Treatment Plans: Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives.
• Provide Therapy: Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change.
• Monitor Progress: Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement.
• Crisis Intervention: Respond to clients in crisis, using de-escalation techniques and assessing safety risks, with follow-up action as necessary.
• Collaborate with Multidisciplinary Teams: Work closely with other healthcare professionals, such as psychiatrists, social workers, case managers, and primary care providers, to provide comprehensive care and coordinate treatment.
• Document Sessions: Maintain detailed, accurate, and confidential records of client interactions, treatment plans, and progress notes in accordance with organizational policies and professional standards.
• Stay Informed on Best Practices: Keep up-to-date on current research, treatment methods, and clinical best practices to ensure high-quality care.
• Participate in Supervision and Training: Attend regular supervision sessions, staff meetings, and professional development opportunities to enhance skills and remain compliant with licensing requirements.
• Assignment Participation: Complete weekly administrative tasks including attendance of team/manager meetings, contribution to company initiatives such as Quality Assurance (QA) note review, and special projects as assigned.

Mental Health Therapist – Full Time

• Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows.
• Be a go-to resource for client education about Octave services.
• Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.
• Accurately document client interactions in systems and escalate issues as needed.
• Learn and follow protocols for client intake, scheduling, and general support.
• Support team projects and administrative tasks as assigned.

Client Support Coordinator – Tue-Sat EST

Contract Clinical Recruiter

Senior Product Designer, Provider Experience

Mental Health Therapist – Full Time

Client Support Coordinator I – Tue-Sat EST