Octane

Operations

• Octane is a fintech company delivering digital financing and loan servicing for recreational purchases (powersports, RVs, OPE).
• The Credit Reporting Operations Manager oversees Octane’s CDIA-compliant Metro2 reporting program and dispute management.
• Own policies, procedures, process flow charts, and documentation comprising the Metro2 reporting program.
• Maintain and improve credit reporting standards based on dispute trends, regulatory and CDIA guidance.
• Create, submit, and audit Metro2 Data Files to all four major CRAs including data review and scrubbing.
• Lead root cause analysis to correct errors in data furnishing prior to reporting, including data integrity checks and dispute management.
• Develop scalable workflows and controls to ensure quality and consistency.
• Manage a team of dispute analysts, ensuring SLAs, performance goals, coaching, and professional development.
• Conduct periodic audits of Metro2 files and data furnishing processes to ensure accuracy.
• Coordinate with technical teams for system and process development to maintain compliance.
• Act as resident expert in FCRA compliance and credit reporting/dispute requirements.
• Oversee monthly Disputes, BK Watch, and Deceased Scan processes and inventory ongoing issues for continuous improvement.