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Consumer Engagement Representative
OctaneConsumer Engagement Representative at Octane managing customer calls and online interactions regarding powersports loans. Focused on delivering excellent service and resolving loan-related issues.
About the role
Key responsibilities & impact- Handle an average of 80 inbound and outbound calls per day.
- Process phone payments.
- Conduct outbound customer interview calls.
- Communicate and resolve customer issues via online chat channel.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
Requirements
What you’ll need- HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
- Requires a minimum of 2 years related customer service experience in a fast-paced environment.
- Working knowledge of Word and Excel.
- Able to master use of web-based system of record (LoanPro) – Training Provided.
- Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
- Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
Benefits
Comp & perks- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Recreational Safety Benefit
- Wellhub (Gympass) Wellness Benefit
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServicePhone Payment ProcessingPowersports Loan ResolutionData EntryCollections Experience
Soft Skills
People SkillsStrong Work EthicFlexibilityPunctualityProblem Solving
Certifications
HS DiplomaGED