Product Analyst
Mira Developments
SQL
Senior Mortgage Support Analyst
Ocrolus
full-time
Posted on:
Location Type: Office
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Serve as the first point of contact for customers via email, chat, or phone
- Handle incoming customer calls and support tickets to resolve queries and ensure timely issue resolution
- Deliver prompt, accurate, and courteous responses to customer inquiries and issues
- Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data
- Maintain thorough documentation of customer interactions, queries, and resolutions
- Monitor and track common issues to help identify trends and escalate systemic problems
- Contribute to improving support documentation, FAQs, and internal knowledge bases
- Support service-level agreements (SLAs) and meet quality and responsiveness KPIs
- Work from the Noida office on a fixed shift (Monday–Friday, 6:00 PM–3:00 AM)
Requirements
- Bachelor of Commerce (B.Com) and able to comprehend balance sheet
- Commerce background with a focus on Mathematics or Economics
- Experience 1-3yrs
- Excellent written and verbal communication skills with a professional and empathetic tone
- Strong analytical and logical reasoning capabilities
- Practical experience in SQL
- Proficient in MS Office (especially Excel and Word)
- Ability to handle multiple tasks, prioritize issues, and manage time effectively
- Collaborative mindset with a willingness to learn and adapt
- Previous experience in Mortgage domain
- Comfortable working from the office in a fixed shift, Monday to Friday, from 6:00 PM to 3:00 AM
- Familiarity with ticketing systems and customer support metrics (preferred)
- Understanding of data integrity and confidentiality best practices (preferred)
Benefits
- Fast-growing, remote-first company
- Environment to grow your skills, take ownership of your work, and make a meaningful impact
- Inclusive workplace committed to fostering diversity and inclusion
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLMS OfficeExcelWorddata integritydata confidentialityanalytical skillslogical reasoning
Soft skills
communication skillsempathetic tonetime managementcollaborationadaptabilityproblem-solving
Certifications
Bachelor of Commerce
