Ocrolus

Account Manager

• Facilitate weekly in-person client meetings in order to build strong relationships focused on helping facilitate the change management process within Mortgage clients
• Identify opportunities to adjust client processes to maximize Ocrolus footprint
• Operate as the central point of contact for assigned customer base
• Coordinate with teammates working on the same account to provide consistent excellent service
• Ensure clients receive requested products and services in a timely fashion
• Communicate client needs, demands and goals to our internal teams
• Collaborate with sales team to reach prospective clients
• Service multiple clients concurrently while consistently meeting deadlines
• Keep records of client transactions
• Forecast and track client account metrics
• Be a vital part in helping not only the team, but the company grow

Backend Engineer

• Design, implement, and maintain Microservices using Go, Python and/or Java.
• Design and develop cloud based software products conforming to industry best practices.
• Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions.
• Build and scale our fast-growing online services and data pipelines.
• Collaborate with other teams on security, reliability, and automation.
• Support the testing process, troubleshooting issues and resolving them.

Senior Software Engineer – Backend

QA Engineer

• Design and implement comprehensive test plans and detailed test cases that align with product goals and technical specifications
• Execute a wide variety of testing approaches including functional, integration, regression, exploratory, and performance testing across web and backend systems
• Identify, log, and manage defects throughout the software development lifecycle; work closely with engineering teams to triage and resolve issues efficiently
• Collaborate with product owners, stakeholders, and engineers to plan and manage feature rollouts, including owning the QA sign-off process for releases
• Develop, maintain, and scale automated test suites for REST APIs using tools like Postman, and UI automation using Playwright with JavaScript/TypeScript/Java
• Write and execute SQL queries to validate backend logic, perform data integrity checks, and support test data generation
• Analyze logs, API responses, and metrics using tools like Sentry, Grafana, and Heap to validate issues, monitor test environments, and support root cause analysis
• Collaborate with designers and frontend developers to ensure UI reliability and usability, using design tools like Figma
• Take initiative to optimize existing QA workflows, identify areas for process improvements, and propose and implement tooling enhancements
• Contribute to a culture of quality by championing best practices in test coverage, documentation, and risk-based testing
• Ensure high customer satisfaction with our products and features

Senior Quality Assurance Engineer

Business Analyst

• Write and optimize SQL queries to extract, manipulate, and analyze large datasets for business insights.
• Build and optimize OLTP & OLAP dashboards for analytical reporting, enabling data-driven decision-making using any visualization tools such as Power BI or Tableau
• High level knowledge of Python for data integration, manipulation and automation.
• Design and implement data architecture solutions that optimize data processes and improve efficiency.
• Create and maintain end-to-end data pipelines from streaming platforms like Kafka to ensure real-time data availability on Snowflake or any other Database/ Data Warehouse
• Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications.
• Optimize and streamline existing analytics processes to enhance reporting capabilities.
• Manage relationships with key stakeholders, understanding their data needs and delivering timely, actionable insights.

Senior Business Analyst

Product Manager

• Craft and own the SMB lending data &amp; analytics product roadmap, prioritizing features based on customer value, market need, and data science feasibility.
• Partner with Ocrolus’s engineering and data science teams to deliver products that answer core questions for SMB lenders, such as: How industries and geographies are trending in application volumes, cash flow health, and approval performance.
• Which underwriting metrics are most predictive of outcomes such as approval, default, and renewal.
• How lenders can benchmark merchant applications for credit across industries and geographies.
• How to identify high-quality originators, broker partners, and merchants using data-driven scoring.
• How AI and analytics can surface underwriting red flags or recommend focal points in merchant cash flow.
• Write clear product requirements, business cases, and strategy documents to bring these insights to life.
• Represent Ocrolus’s SMB data and analytics suite externally to clients, partners, and prospects as a subject matter expert.
• Build KPIs and dashboards to monitor product performance and adoption, and iterate quickly on learnings.
• Educate internal stakeholders and collaborate with GTM teams to ensure seamless delivery and adoption.
• Manage end-to-end delivery of new data products, from rapid prototyping to phased rollouts and full launches.

Frontend Engineer

• Develop high-quality, responsive, and performant user interfaces using TypeScript, React, Material UI and related tools.
• Implement modular and reusable components with a focus on scalability and maintainability.
• Work closely with Product Managers and UX/UI designers to translate rough ideas, wireframes, and mockups into beautiful and interactive world-class experiences.
• Build and scale our fast-growing online services and data pipelines.
• Optimize frontend performance for various devices and browsers, focusing on page load times and responsiveness.

Senior Software Engineer – Frontend

People Operations

• Support employees throughout their Ocrolus journey, including owning the onboarding and offboarding process, answering questions, and connecting with team members to build relationships and drive engagement.
• Maintain accurate employee records in HR systems, assist with compliance reporting, and help streamline core HR processes.
• Provide day-to-day support for employee questions regarding policies, benefits, or procedures, escalating to senior HR as needed.
• Contribute to People Ops projects to help drive talent density, improve the employee experience, promote company values, and support operational excellence.
• Partner with hiring managers to deeply understand role requirements and align on recruiting strategies.
• Manage the full recruiting lifecycle: posting, sourcing, resume review, phone screens, interview coordination, debriefs, and extending offers.
• Build and maintain strong candidate pipelines across multiple functions by proactively sourcing and engaging passive talent.
• Ensure every candidate has a positive and professional experience, representing Ocrolus’ values and culture throughout the process.
• Serve as the point of contact for all day-to-day office needs, ensuring the NYC space is welcoming, well-stocked, and running smoothly.
• Coordinate office logistics such as deliveries, meeting space set-ups, and occasional travel or visitor support.
• Act as a culture carrier, welcome people and support social events and other engagement activities.

Senior People Operations Associate

Recruitment

• Support Talent Acquisition team in executing recruitment strategies and coordinating bulk hiring drives
• Actively source and engage candidates for technical and non-technical roles using advanced search methods and AI-driven tools
• Screen resumes, conduct initial candidate assessments, and manage candidate pipelines
• Assist in developing job descriptions and posting job advertisements across multiple channels
• Maintain regular communication with candidates and ensure a positive candidate experience
• Manage the applicant tracking system (ATS) and coordinate pre-employment activities including background and reference checks
• Work closely with hiring managers and HR teams and provide regular updates and recruitment reports
• Identify opportunities to streamline recruitment processes and leverage AI and automation
• Prepare recruitment materials and handle candidate inquiries, interview scheduling, and recruitment logistics

Senior Talent Acquisition Associate

Support Engineer

• Serve as the first point of contact for customers via email, chat, or phone
• Handle incoming customer calls and support tickets to resolve queries and ensure timely issue resolution
• Deliver prompt, accurate, and courteous responses to customer inquiries and issues
• Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data
• Maintain thorough documentation of customer interactions, queries, and resolutions
• Monitor and track common issues to help identify trends and escalate systemic problems
• Contribute to improving support documentation, FAQs, and internal knowledge bases
• Support service-level agreements (SLAs) and meet quality and responsiveness KPIs
• Work from the Noida office on a fixed shift (Monday–Friday, 6:00 PM–3:00 AM)

Senior Mortgage Support Analyst

• Craft and own the product roadmap for your team, and be responsible for setting priorities, backed up by data and customer feedback
• Research on competition, assess the markets, analyze data and incorporate the learnings while crafting roadmaps and vision for the product
• Align teams (Engineering, Operations, Sales & Marketing, Document Writing etc.) and functions at Ocrolus through process flows, business cases, strategy documents, specs, designs etc.
• Act as the SME for your products and have knowledge of competitive solutions
• Develop KPIs, monitor progress continuously and report on milestones and deliverables
• Work with stakeholders across the business to identify new opportunities and also educate them on how current tech backed product offerings can better achieve their goals
• Manage end-to-end delivery cycle of product features, including phased roll out to customers and internal teams, quick iterations and a full stack launch
• Outline the plan of achieving product success and maintain/update existing product features
• Work with analytics teams to develop dashboards and reports on key metrics and constantly monitor, report and act on them to improve and optimize the product offerings
• Obtain and maintain a solid understanding of all Ocrolus solutions and see how it complements Ocrolus's mortgage offering
• Constantly ideate and seek new market opportunities in mortgage by leveraging Ocrolus’s distinctive competencies in document processing and analysis
• Proactively maintain client relationships and internal connections across roles and departments

Senior Product Manager

• Own product strategy and roadmap for Ocrolus Mortgage product offering
• Lead the product roadmap and work with engineering to fulfill product strategy
• Drive client engagement, usage, and value proposition for current and future clients and industry partners
• Craft and own product roadmap, set priorities backed by data and customer feedback
• Research competition, assess markets, analyze data, and incorporate learnings into roadmap and vision
• Align teams across Engineering, Operations, Sales & Marketing, and Document Writing via process flows, business cases, specs, and designs
• Act as the SME for products and understand competitive solutions
• Develop KPIs, monitor progress, and report on milestones and deliverables
• Work with stakeholders to identify new opportunities and educate them on product capabilities
• Manage end-to-end delivery cycle of product features, including phased rollouts, quick iterations, and full-stack launches
• Maintain and update existing product features and outline plans to achieve product success
• Work with analytics teams to develop dashboards and reports on key metrics and optimize product offerings
• Obtain and maintain a solid understanding of all Ocrolus solutions and how they complement the mortgage offering
• Ideate and seek new market opportunities in mortgage leveraging Ocrolus’s document processing and analysis competencies
• Proactively maintain client relationships and internal connections across roles and departments

Full-stack Engineer

• Lead the design and development of complex software systems and architectures
• Collaborate with product managers, UX designers, and other engineers to create scalable and efficient software solutions
• Ensure high levels of performance, reliability and security in the developed systems
• Document software designs, architecture decisions, and implementation details
• Continuously evaluate new technologies and industry trends to improve development processes and product quality
• Write, test, and maintain high-quality, scalable, and robust code using Python/Golang
• Review and provide feedback on code written by other engineers
• Develop and manage APIs, integrations, and back-end systems
• Ensure rigorous testing in development and production to meet high-quality standards
• Write and maintain technical documentation
• Troubleshoot complex software issues, identify root causes, and propose effective solutions
• Mentor and guide junior engineers and lead technical discussions and decision-making
• Promote a culture of continuous improvement and collaboration
• Manage a small group of engineers and resolve technical challenges
• Work closely with cross-functional teams (product, analytics, AI/ML, design, operations)
• Participate in sprint planning, code reviews, and other Agile ceremonies
• Collaborate with QA engineers to design automated testing procedures and tools

Staff Software Engineer

Machine Learning Engineer

• Spearhead the design and architecture of robust, scalable machine learning systems that are primed for seamless deployment into production.
• Design and implement essential machine learning infrastructure and tools that support multiple teams, streamlining workflows and improving efficiency across the organization
• Address complex infrastructure and machine learning challenges that span the organization. Analyze systems to identify and rectify bottlenecks, inefficiencies, and areas for improvement.
• Lead the development of model evaluation frameworks, optimize data pipelines, and implement continuous training strategies to ensure that models remain accurate and up-to-date.
• Leverage state-of-the-art machine learning models within the fintech domain to automate and enhance document processing.
• Work closely with stakeholders from Product, Engineering, and Operations to ensure that goals are aligned and that execution is coordinated and effective.
• Provide mentorship to engineers within both ML and platform teams, fostering their professional development and contributing to the overall growth of Ocrolus' technical expertise. Coach and influence others to improve company culture.
• Play an active role in shaping Ocrolus-wide engineering standards, participate in design reviews (RFCs/ADRs), and promote adherence to best practices. Champion Code Quality and Reliability: Be a vocal advocate for code quality, observability, and system reliability. This includes everything from implementing rigorous A/B testing to setting up real-time monitoring systems.
• Understand how their team and projects fit into the larger business goals. Bring together technical and nontechnical stakeholders towards common objectives, suggest alternative solutions to customer problems, and help teach and support more junior teammates.
• Look for opportunities for process improvements within their team and works with others to implement process changes.
• Find ways to incorporate company values into day-to-day decisions and have ideas on how to build policies/processes that support the improvement of company culture.

Staff Machine Learning Engineer

Account Executive

• Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.
• Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy.
• Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.
• Manage the entire sales cycle from prospecting to negotiation and close while articulating the right sales plays that create urgency and move opportunities to close
• Lead and direct cross-functional teams through varied stages of complex customer journeys
• Communicate and track status and unique requirements of each sales opportunity while adhering to management standards for sales reporting
• Train, mentor, and coach team members to support regional prospecting and sales activities
• Apply leading sales frameworks in a systematic approach to selling
• Create and deliver pervasive client presentations that align varied stakeholders critical to the decision making process
• Up to 25% domestic overnight travel; role requires being based on the West Coast

Account Manager

Senior Software Engineer – Backend

Senior Quality Assurance Engineer

Senior Business Analyst

Product Manager

Senior Software Engineer – Frontend

Senior People Operations Associate

Senior Talent Acquisition Associate

Senior Mortgage Support Analyst

Senior Product Manager

Senior Product Manager

Staff Software Engineer

Staff Machine Learning Engineer

Enterprise Account Executive, Mortgage