Ocrolus

Product Manager

• Craft and own the product roadmap for your team, and be responsible for setting priorities backed up by data and customer feedback.
• Research competition, assess the markets, analyze data, and incorporate the learnings while crafting roadmaps and vision for the product.
• Align teams (Engineering, Operations, Sales & Marketing, Document Writing, etc.) and functions at Ocrolus through process flows, business cases, strategy documents, specs, and designs.
• Act as the SME for your products and maintain knowledge of competitive solutions.
• Develop KPIs, monitor progress continuously, and report on milestones and deliverables.
• Work with stakeholders across the business to identify new opportunities and educate them on how current technology-backed product offerings can better achieve their goals.
• Manage the end-to-end delivery cycle of product features, including phased rollout to customers and internal teams, quick iterations, and full-stack launches.
• Outline the plan for achieving product success and maintain and update existing product features.
• Work with analytics teams to develop dashboards and reports on key metrics; constantly monitor, report, and act on them to improve and optimize the product offering.

Senior Product Manager

Analyst

• Serve as the first point of contact for customers via email, chat, or phone.
• Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
• Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
• Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
• Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems.
• Contribute to improving support documentation, FAQs, and internal knowledge bases.
• Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Senior Mortgage Analyst

Backend Engineer

• Designing, implementing, and maintaining Microservices using Python, Go and Java.
• Designing and developing cloud based software products conforming to industry best practices.
• Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions.
• Build and scale our fast-growing online services and data pipelines.
• Collaborate with other teams on security, reliability, and automation.
• Supporting the testing process, troubleshooting issues and resolving them.

Senior Software Engineer – Backend

Product Designer

• Define the user experience for our digital product, including the creation of process artifacts such as User Journeys, Interaction patterns, task-flows, sketches, wireframes, and Visual Design
• Take ownership of translating vague or qualitative customer feedback into actionable design hypotheses and workflow improvements
• Proactively seek out friction in the product experience; bring forward design problems before they are assigned to you
• Leverage AI-powered prototyping tools (including Claude, Replit, Figma Make, and similar) to rapidly generate interactive prototypes for fast feedback loops with stakeholders and customers
• Translate AI-assisted prototypes into high-fidelity, developer-ready designs in Figma, ensuring engineers can pick up and implement designs with minimal ambiguity
• Ask the right questions of stakeholders and customers upfront—surface the design inputs that matter and cut through noise to prioritize effectively
• Partner with Product Management and UX Research to identify areas of friction in the mortgage lender workflow and drive design reviews in those areas
• Look for opportunities to solve problems in unique and innovative ways and help maintain visual and brand consistency between all products and platforms
• Build functional prototypes to validate and test your designs

Senior Product Designer

Full-stack Engineer

• Identify Business Process AI Opportunities within the Organization
• Build and Implement AI Solutions
• Drive Adoption and Influence Across Teams
• Explore, identify, evaluate, and deploy AI solutions
• Ensure Reliability, Quality & Governance

Senior Product Manager

Senior Mortgage Analyst

Senior Software Engineer – Backend

Senior Product Designer

Lead Engineer – AI Transformation