Senior Mortgage Analyst

Ocrolus

Senior Mortgage Analyst at Ocrolus supporting customer queries and resolving issues. Leveraging analytical skills and customer service experience in a remote setting.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the first point of contact for customers via email, chat, or phone.
Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems.
Contribute to improving support documentation, FAQs, and internal knowledge bases.
Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Requirements

What you’ll need

Experience 1-3yrs
Excellent written and verbal communication skills with a professional and empathetic tone.
Strong analytical and logical reasoning capabilities.
Proficient in MS Office (especially Excel and Word).
Ability to handle multiple tasks, prioritize issues, and manage time effectively.
Collaborative mindset with a willingness to learn and adapt.
Previous experience in Mortgage domain
Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Benefits

Comp & perks

Health insurance
Equipment allowances
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLMS OfficeExcelWordData Verification

Soft Skills

Written CommunicationVerbal CommunicationEmpathyTime ManagementCollaboration