Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Ocrolus

Senior Mortgage Analyst

Ocrolus

Senior Mortgage Analyst at Ocrolus supporting customer queries and resolving issues. Leveraging analytical skills and customer service experience in a remote setting.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving inquiries and complaints while maintaining thorough documentation. Proficient in SQL for data verification and experienced in the Mortgage domain, ensuring adherence to service-level agreements and quality KPIs.

Highest-signal resume keywords
Customer ServiceSQL Data ExtractionAnalytical SkillsMS Office ProficiencyMortgage Domain Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLMS OfficeExcelWordData Verification
Soft Skills
Written CommunicationVerbal CommunicationEmpathyTime ManagementCollaboration
Industry Keywords
Customer SupportService-Level AgreementsQuality KPIsDocumentationIssue Resolution

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Serve as the first point of contact for customers via email, chat, or phone.
  • Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
  • Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
  • Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
  • Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems.
  • Contribute to improving support documentation, FAQs, and internal knowledge bases.
  • Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Requirements

What you’ll need
  • Experience 1-3yrs
  • Excellent written and verbal communication skills with a professional and empathetic tone.
  • Strong analytical and logical reasoning capabilities.
  • Proficient in MS Office (especially Excel and Word).
  • Ability to handle multiple tasks, prioritize issues, and manage time effectively.
  • Collaborative mindset with a willingness to learn and adapt.
  • Previous experience in Mortgage domain
  • Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Benefits

Comp & perks
  • Health insurance
  • Equipment allowances
  • Paid time off