Ochsner Health

Call Center Representative

• Acts as a liaison between the Chargemaster and the physicians/patients.
• Answers patient and physician inquiries regarding pricing questions and provides accurate estimates.
• Assists with pricing transparency and education to explain the process to physicians and patients.
• Works with the Epic team in establishing rules and creation of estimate templates.
• Utilizes appropriate coding guidelines to assign ICD-10 and CPT codes.

Central Pricing Office Specialist – Call Center

Risk

• Serve as the primary operational and technical owner for the Enterprise Data Catalog and lead its evolution, managing ongoing platform curation, metadata ingestion schedules, updates, and quality control.
• Support the implementation of roadmap for the catalog, including milestone planning, new feature evaluation, upgrades, and coordination of technical needs with IT and platform vendors.
• Oversee the development and maintenance of the Business Glossary, including research, stakeholder review, and governance through the Executive Steering Council.
• Create and support a process for certification of data and analytics assets.
• Promote adoption and engagement through user enablement initiatives, such as training materials, webinars, workshops, and one-on-one support for business and analytics users.
• Create and maintain reports using Alation Analytics (or similar tools) to measure catalog usage, engagement, and content completeness.
• Implement governance frameworks for data asset categorization and access management to improve discoverability, reuse, and compliance.
• Partner with Data Management teams to establish data quality metrics, measurement processes, and improvement plans.
• Support and enable data stewardship, developing communities of practice and guidance for stewards across departments.
• Lead periodic governance and access audits to ensure proper data use, compliance, and portfolio optimization.
• Measure and communicate program effectiveness, providing regular updates and recommendations to executive stakeholders.
• Publish a monthly Data Governance newsletter summarizing decisions, progress, and upcoming initiatives.

Central Pricing Office Specialist – Call Center

Data Governance Principal