Ochsner Health

Customer Support

• Handle patient billing inquiries for the Health System
• Provide customer service and collect past due balances
• Ensure patients receive the best service through timely and accurate responses
• Promptly reply and provide accurate information to customers regarding medical bill accounts
• Serve as a liaison between patients, providers, and external departments
• Record and maintain transactions ensuring account balances and discrepancies are resolved
• Plan, organize, and prioritize work to convince debtors of their financial responsibility
• Educate debtors on available payment options and financial impact of alternatives
• Provide top quality customer service experience on every patient inquiry

Patient Account Customer Service Rep – Revenue Cycle

Financial Planning and Analysis

• Provides analysis to the area of the business supported
• Analyzes and reports on monthly financial statements
• Maintains databases and other sources of information
• Supports strategic projects leveraging financial and analytic capabilities
• Assists in the budget process
• Responds to Ad Hoc Reporting requests and answers questions from users of the financial reports

Financial Analyst – Revenue Cycle Analytics

Consultant

• Leads, manages and participates in coding integrity related projects, including but not limited to specialty specific coding education, audits, research, education, and financial analysis.
• Manages all related aspects of the project and provides education to the executive leadership team and physicians.
• Ensures that project related training and quality assurance requirements are assessed and implemented by either performing or overseeing activities.
• Assists the physicians, coders, and leadership team with accurate code assignment.
• Develops methods to provide oversight and ongoing compliance.
• Educates physicians on policy changes or coding/documentation opportunities.
• Educates billing staff across all regions on policy changes.
• Assists HIM/Coding Management team in all functions in relation to coding compliance.
• Responsible for oversight of all coding consulting projects such that results provide timely and accurate recommendations consistent with the management decisions under consideration.
• Supervises, coaches, evaluates and counsels employees to ensure competency in all aspects of job duties, including regulatory compliance with CMS or other coding guidelines.
• Audits and educates coders to ensure coding consistency across all regions.
• Interprets CMS/Coding policies and provides education to physicians/Coding and Education staff.
• Trains new hires and interns.
• Develops measures to track and monitor coding improvement initiatives.
• Consults for physicians.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Coding Consultant, Educator

Project Manager

• Manage the entire lifecycle of a specific information services project
• Assign personnel to various projects; direct or coordinate their activities
• Interface activities of development team with all other departments and vendors
• Prepare activity and progress reports
• Provide general consulting and problem-solving services
• Act as a single point of contact for various departments to ensure coordination among the departments and maintain overall responsibility for project deliverables while upholding project management standards and best practices
• Coach, lead, and mentor project management staff including evaluation and delegation of project tasks
• Work in tandem with program and project leadership to establish practices, templates, policies, resource management, tools and highly visible project reporting and presentations
• Coordinate internal resources and vendors to provide accurate and precise execution of projects
• Ensure projects are delivered on time, on budget, and within agreed project scope
• Liaise with information services project management leadership and project stakeholders to report and escalate risks as needed
• Coordinate detailed risk management and mitigation with project team
• Develop, maintain, and track project status reports, statements of work, scoping documentation and other relevant documentation as needed
• Ensure assigned projects support the organizational and departmental goals
• Maintain and enhance professional competency and contribute to division wide efforts
• Perform other related duties as required

Senior IS Project Manager

Business Intelligence Developer

• Oversees all stages of the business intelligence cycle including understanding business objective, collecting business requirements and translating them into data requirements.
• Designing and developing reports or dashboards (code and visualization).
• Scheduling and deployment of business intelligence components in accordance with supplied standards and best practices.
• Completing accurate and timely documentation.
• Collaborates with business and technology departments to understand system data and its use, data analysis and validation, and providing support around the data and how it is integrated.
• Monitors production systems for issues and resolves issues or elevate them for resolution when necessary.

• Facilitates processes/operations required for new services/location, service location changes, and new technology/equipment to ensure accurate and complete set-up and implementation
• Participates in research, training, and education that supports the project
• Escalates issues that may not put the project at risk; recommends solutions
• Ensures data integrity and quality control
• Ensures projects remain within budget
• Other related duties as required
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Internal Consultant – Revenue Cycle

Therapist

• Leads and supervises daily operations of appointment desks
• Supervises, plans, and organizes operational functions
• Implements policies and procedures
• Works with clinical colleagues to assess and improve procedures
• Trains and develops department staff
• Monitors performance of the operational unit
• Ensures compliance with internal controls and policy guidelines
• Resolves patient complaints courteously and promptly

Supervisor, Clinical Services – OLG Therapy and Wellness

Auditor

• Plans and completes assigned portions of audits, investigations or projects
• Conducts and documents interviews, performs and documents audit test work
• Analyzes and presents conclusions to department and organization management
• Assists in gaining leadership concurrence on observations and risks identified
• Completes projects and assignments by or before the agreed-upon target date

Staff Internal Auditor – Financial & Operational Audit

• Updates and maintains financial information
• Provides reporting and analytics to ensure operational profitability
• Identifies opportunities for revenue enhancement
• Participates in the formation of budget
• Participates in quality assurance activities
• Participates in activities for professional development
• Participates in special projects involving financial analysis

Full-stack Engineer

• Designs, connects, schedules and deploys business solutions, including workflows, reports, and dashboards
• Analyzes and validates data, gathering requirements for business solutions
• Monitors production systems for issues and resolves them or elevates them for resolution when necessary
• Acts as the technical lead for development initiatives, including communication and coordination with the impacted business areas
• Serves as a mentor to junior programmers and takes the lead in bringing technical innovation to IS programming efforts

Senior Software Developer

Content Marketing Manager

• Assists in the implementation, development and optimization of digital content initiatives.
• Drafts, builds and edits web content, blog posts and social media posts.
• Supports online content marketing development.
• Collaborates with various teams on creative ideas and content.
• Participates in the strategic planning process for clients.
• Assists with web writing and optimization projects.

Digital Content Specialist

Call Center Representative

• Acts as a liaison between the Chargemaster and the physicians/patients.
• Answers patient and physician inquiries regarding pricing questions and provides accurate estimates.
• Assists with pricing transparency and education to explain the process to physicians and patients.
• Works with the Epic team in establishing rules and creation of estimate templates.
• Utilizes appropriate coding guidelines to assign ICD-10 and CPT codes.

Central Pricing Office Specialist – Call Center

Risk

• Serve as the primary operational and technical owner for the Enterprise Data Catalog and lead its evolution, managing ongoing platform curation, metadata ingestion schedules, updates, and quality control.
• Support the implementation of roadmap for the catalog, including milestone planning, new feature evaluation, upgrades, and coordination of technical needs with IT and platform vendors.
• Oversee the development and maintenance of the Business Glossary, including research, stakeholder review, and governance through the Executive Steering Council.
• Create and support a process for certification of data and analytics assets.
• Promote adoption and engagement through user enablement initiatives, such as training materials, webinars, workshops, and one-on-one support for business and analytics users.
• Create and maintain reports using Alation Analytics (or similar tools) to measure catalog usage, engagement, and content completeness.
• Implement governance frameworks for data asset categorization and access management to improve discoverability, reuse, and compliance.
• Partner with Data Management teams to establish data quality metrics, measurement processes, and improvement plans.
• Support and enable data stewardship, developing communities of practice and guidance for stewards across departments.
• Lead periodic governance and access audits to ensure proper data use, compliance, and portfolio optimization.
• Measure and communicate program effectiveness, providing regular updates and recommendations to executive stakeholders.
• Publish a monthly Data Governance newsletter summarizing decisions, progress, and upcoming initiatives.

Patient Account Customer Service Rep – Revenue Cycle

Financial Analyst – Revenue Cycle Analytics

Coding Consultant, Educator

Senior IS Project Manager

Business Intelligence Developer

Internal Consultant – Revenue Cycle

Supervisor, Clinical Services – OLG Therapy and Wellness

Staff Internal Auditor – Financial & Operational Audit

Financial Analyst – Revenue Cycle Analytics

Senior Software Developer

Digital Content Specialist

Central Pricing Office Specialist – Call Center

Data Governance Principal