Healthcare Account Manager – Central or Eastern Time Zone
OCHIN, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Oregon • United States
Visit company websiteExplore more
Salary
💰 $85,697 - $137,116 per year
About the role
- serve as a strategic advisor and primary liaison between OCHIN and its member organizations
- cultivate and sustain executive-level relationships, lead member engagement efforts
- proactively identify opportunities for operational optimization, coordinate solution development
- ensure a consistently high-quality member experience
- maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights
- review KPIs to assess performance trends and drive continuous improvement
- partner across OCHIN departments to support new product onboarding, technology optimization, and professional services
Requirements
- understanding/knowledge of Acute Care/Ambulatory clinical operations and EHR (preferably Epic)
- experience in healthcare Account Management, Business Development, or Customer Success Management preferred
- knowledge of Healthcare Information Technology, EPIC preferred
- knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite preferred
- experience working with FQHC and CCN highly preferred
- ability to create and maintain accurate / accessible and organized documentation preferred
- excellent and strong communication, listening and questioning skills
- ability to identify and partner (internally and externally) to offer new business solutions
- ability to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations
Benefits
- generous compensation package
- supports employees’ entire well-being
- fosters a healthy work-life balance
- opportunity for professional advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHRAcute CareAmbulatory clinical operationsHealthcare Information TechnologyAccount ManagementBusiness DevelopmentCustomer Success ManagementCRMMicrosoft Office Software SuiteKPIs
Soft Skills
communication skillslistening skillsquestioning skillsrelationship managementorganizational skillsproblem-solvingcollaborationcustomer engagementcontinuous improvementdocumentation skills