Ocean Technologies Group

Support Engineer

• Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
• Investigate, troubleshoot, and resolve complex technical issues, escalating where required
• Deliver customer training and guidance to support system adoption and effective use
• Monitor system performance and proactively identify risks or service disruptions
• Ensure all customer interactions and issues are accurately recorded in helpdesk systems
• Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
• Support release activities, including validation and customer readiness
• Contribute to knowledge base content, documentation, and process improvements

Technical Support Engineer – Fixed Term Contract

Product Manager

• Lead discovery independently - running client interviews, synthesising research, and forming a clear point of view on what problem is worth solving and why
• Work with internal stakeholders (commercial, professional services, support) and external clients to surface and validate problems before committing to solutions
• Maintain a foundation document for each initiative - a living record of the problem, what you've learned, your approach, and your confidence level
• Define scope clearly - what you're building, what you're not, and why
• Work closely with UX design and UX research to shape experiences that are usable and purposeful
• Partner with engineering to turn intent into well-understood, deliverable work
• Make trade-off decisions with confidence, communicate them clearly, and stand behind them
• Track outcomes - not just whether something shipped, but whether it worked
• Collaborate with product marketing to prepare launch materials, positioning, and messaging
• Contribute to sales enablement - creating materials, briefing commercial teams, and helping them understand what's been built and why it matters
• Think about release sequencing, client readiness, and adoption - not just feature completeness
• Understand the commercial context of what you're building: who pays for it, why, and what success looks like from a business perspective

• Own the full product lifecycle for the emissions management product line — from market discovery and concept through to launch, iteration and long-term growth.
• Define and communicate a compelling product vision that is grounded in customer needs, regulatory trends (CII, EU ETS, FuelEU Maritime, IMO 2030/2050) and competitive dynamics.
• Establish and maintain the product roadmap, making clear prioritisation decisions that balance customer value, commercial opportunity and technical feasibility.
• Act as the internal authority on emissions management — the go-to expert who shapes how the business thinks about and monetizes this space.
• Serve as the senior stakeholder voice on all matters relating to emissions management solutions, with final say on solution set design and direction
• Lead alignment across commercial, product and operations — cutting through complexity to keep cross-functional teams moving in the same direction
• Build trusted relationships with key customers, acting as a strategic advisor who understands their business and helps them achieve measurable outcomes
• Represent the product externally at industry forums, customer briefings and partner discussions
• Partner closely with commercial leadership to develop go-to-market strategies, pricing frameworks and value propositions for the emissions management portfolio
• Identify and pursue revenue expansion opportunities across the group — including upsell, cross-sell and new market entry
• Contribute to business cases, pipeline development and contract strategy where the product intersects with commercial engagements
• Lead the design of customer-facing solutions that translate complex emissions data, analytics and compliance workflows into intuitive, high-value products
• Ensure solutions are built with longevity in mind — avoiding one-off customisations in favour of reusable, platform-ready components
• Lead cross-functional initiatives from discovery through to execution, coordinating internal teams and external stakeholders to deliver on time and on brief
• Define success metrics, track progress against them and communicate clearly to senior leadership on risk, progress and outcomes
• Champion agile, iterative delivery practices while maintaining a clear view of the longer-term roadmap

Senior Product Manager

• Own the full product lifecycle for the emissions management product line — from market discovery and concept through to launch, iteration and long-term growth.
• Define and communicate a compelling product vision that is grounded in customer needs, regulatory trends (CII, EU ETS, FuelEU Maritime, IMO 2030/2050) and competitive dynamics.
• Establish and maintain the product roadmap, making clear prioritisation decisions that balance customer value, commercial opportunity and technical feasibility.
• Act as the internal authority on emissions management — the go-to expert who shapes how the business thinks about and monetizes this space.
• Serve as the senior stakeholder voice on all matters relating to emissions management solutions, with final say on solution set design and direction
• Lead alignment across commercial, product and operations — cutting through complexity to keep cross-functional teams moving in the same direction
• Build trusted relationships with key customers, acting as a strategic advisor who understands their business and helps them achieve measurable outcomes
• Represent the product externally at industry forums, customer briefings and partner discussions.
• Partner closely with commercial leadership to develop go-to-market strategies, pricing frameworks and value propositions for the emissions management portfolio
• Identify and pursue revenue expansion opportunities across the group — including upsell, cross-sell and new market entry
• Contribute to business cases, pipeline development and contract strategy where the product intersects with commercial engagements.
• Lead the design of customer-facing solutions that translate complex emissions data, analytics and compliance workflows into intuitive, high-value products
• Ensure solutions are built with longevity in mind — avoiding one-off customisations in favour of reusable, platform-ready components.
• Lead cross-functional initiatives from discovery through to execution, coordinating internal teams and external stakeholders to deliver on time and on brief.
• Define success metrics, track progress against them and communicate clearly to senior leadership on risk, progress and outcomes
• Champion agile, iterative delivery practices while maintaining a clear view of the longer-term roadmap.

• Own the full product lifecycle for the emissions management product line — from market discovery and concept through to launch, iteration and long-term growth.
• Define and communicate a compelling product vision that is grounded in customer needs, regulatory trends (CII, EU ETS, FuelEU Maritime, IMO 2030/2050) and competitive dynamics.
• Establish and maintain the product roadmap, making clear prioritisation decisions that balance customer value, commercial opportunity and technical feasibility.
• Act as the internal authority on emissions management — the go-to expert who shapes how the business thinks about and monetizes this space.
• Serve as the senior stakeholder voice on all matters relating to emissions management solutions, with final say on solution set design and direction.
• Lead alignment across commercial, product and operations — cutting through complexity to keep cross-functional teams moving in the same direction.
• Build trusted relationships with key customers, acting as a strategic advisor who understands their business and helps them achieve measurable outcomes.
• Represent the product externally at industry forums, customer briefings and partner discussions.
• Partner closely with commercial leadership to develop go-to-market strategies, pricing frameworks and value propositions for the emissions management portfolio.
• Identify and pursue revenue expansion opportunities across the group — including upsell, cross-sell and new market entry.
• Contribute to business cases, pipeline development and contract strategy where the product intersects with commercial engagements.
• Lead the design of customer-facing solutions that translate complex emissions data, analytics and compliance workflows into intuitive, high-value products.
• Ensure solutions are built with longevity in mind — avoiding one-off customisations in favour of reusable, platform-ready components.
• Lead cross-functional initiatives from discovery through to execution, coordinating internal teams and external stakeholders to deliver on time and on brief.
• Define success metrics, track progress against them and communicate clearly to senior leadership on risk, progress and outcomes.
• Champion agile, iterative delivery practices while maintaining a clear view of the longer-term roadmap.