Technical Support Engineer – Fixed Term Contract

Ocean Technologies Group

Technical Support Engineer providing second-line support for maritime software solutions. Investigating issues, delivering training, and ensuring high-quality customer service.

Posted 6/18/2026contractRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
Investigate, troubleshoot, and resolve complex technical issues, escalating where required
Deliver customer training and guidance to support system adoption and effective use
Monitor system performance and proactively identify risks or service disruptions
Ensure all customer interactions and issues are accurately recorded in helpdesk systems
Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
Support release activities, including validation and customer readiness
Contribute to knowledge base content, documentation, and process improvements

Requirements

What you’ll need

Experience in technical support, IT support, or customer-facing technical roles
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Knowledge of database structures (e.g., SQL) and system integrations
Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
Proven ability to manage multiple priorities in a fast-paced environment
Strong customer focus with a commitment to delivering high-quality service
Ability to work both independently and collaboratively within a global team
Fluency in English; additional languages are an advantage

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ocean Technologies Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2020 🛍️ eCommerce 📚 Education 🚗 Transport 💰 Venture Round on 2015-05 eCommerce
Education
Transport Ocean Technologies Group is a company dedicated to transforming the maritime industry through innovative e-learning and crew management solutions. They provide a comprehensive library of maritime training courses, competency management systems, and performance evaluation tools to empower maritime professionals and support organizations in meeting compliance and operational excellence. By leveraging technology, they aim to enhance the skills of seafarers and optimize vessel performance in a rapidly evolving industry. Technical Support Engineer – Fixed Term Contract Job not on LinkedIn 🔥 6 minutes ago 🇷🇴 Romania – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer ERP SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
Investigate, troubleshoot, and resolve complex technical issues, escalating where required
Deliver customer training and guidance to support system adoption and effective use
Monitor system performance and proactively identify risks or service disruptions
Ensure all customer interactions and issues are accurately recorded in helpdesk systems
Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
Support release activities, including validation and customer readiness
Contribute to knowledge base content, documentation, and process improvements 🎯 Requirements
Experience in technical support, IT support, or customer-facing technical roles
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Knowledge of database structures (e.g., SQL) and system integrations
Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
Proven ability to manage multiple priorities in a fast-paced environment
Strong customer focus with a commitment to delivering high-quality service
Ability to work both independently and collaboratively within a global team
Fluency in English; additional languages are an advantage Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Engineer I 🕒 May 23 Superna 51 - 200 🔒 Cybersecurity 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Engineer I providing first-line technical support for Superna software across enterprise storage environments. Collaborating with global teams to ensure customer satisfaction and problem resolution. 🇷🇴 Romania – Remote 💵 $30k / year 💰 Private equity on 2022-04 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer DNS Linux NFS Postgres SQL Technical Support Associate 🕒 March 3 Manning Global AG 501 - 1000 🎯 Recruiter 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings Customer Support Specialist delivering technical assistance for audio devices. Engaging with customers through various channels and troubleshooting product issues in a remote setting. 🇷🇴 Romania – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🗣️🇳🇱 Dutch Required 🗣️🇮🇹 Italian Required IoT View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootinganalytical skillsSQLsystem integrationsenterprise systemsCRMERPdocumentationprocess improvements

Soft Skills

communication skillscustomer focusability to manage multiple prioritiesindependent workcollaborative workfast-paced environmenttraining and guidanceproblem-solvingrisk identificationservice request resolution