Ocado Group

Field Service Engineer – Southern California Region

Ocado Group

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Function as the primary contact for technicians who are resolving problems in the field
  • Use your background in automation to resolve unique and complex problems
  • Continuously mentor and develop skills of coworkers to empower them in performing repairs
  • Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
  • Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
  • Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
  • Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
  • Oversee updates to preventative maintenance schedules and repair procedures
  • Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
  • Act as a resource for engineering, product, service and sales teams when required
  • Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
  • Travel to customers sites to complete and supervise either deployment or removal of hardware
  • Travel between customer sites to complete hardware and software updates as directed by the operations team
  • Travel to Kindred offices to assist in hardware project design and implementations

Requirements

  • BS/MS – Mechanical, Electrical, Industrial, or Engineering
  • 5+ years of experience in a related industry (e.g. industrial automation)
  • Ability to independently perform complex repairs on both mobile and industrial robotic systems
  • Ability to de-escalate, communicate, and document customer requests
  • Experience supervising and training coworkers
  • Experience assisting with new robot bring-up and supervision of installations
  • Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
  • Familiarity with automation and industry safety standards
  • Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
  • Ability to document any processes required to deploy and maintain our systems
  • Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports
Benefits
  • Travel required across Southern California regions (Fresno ↔ Los Angeles)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automationcomplex repairsrobotic systemsrobot armsautonomous vehiclespreventative maintenancewiring diagramsdiagnosing sensorsdocumenting processesimplementing changes
Soft Skills
mentoringcommunicationproblem-solvingsupervisingtrainingde-escalationdocumentationresource managementprocess improvementteam collaboration
Certifications
BS in Mechanical EngineeringBS in Electrical EngineeringBS in Industrial EngineeringBS in EngineeringMS in Mechanical EngineeringMS in Electrical EngineeringMS in Industrial EngineeringMS in Engineering