Ocado Group

Field Engineer

• Function as the primary contact for technicians who are resolving problems in the field
• Use your background in automation to resolve unique and complex problems
• Continuously mentor and develop skills of coworkers to empower them in performing repairs
• Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
• Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
• Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
• Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
• Oversee updates to preventative maintenance schedules and repair procedures
• Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
• Act as a resource for engineering, product, service and sales teams when required
• Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
• Travel to customers sites to complete and supervise either deployment or removal of hardware
• Travel between customer sites to complete hardware and software updates as directed by the operations team
• Travel to Kindred offices to assist in hardware project design and implementations

Field Service Technician

Field Service Engineer – Southern California Region

Business Development Rep

• Identify, evaluate, and develop new enterprise opportunities across the U.S. market.
• Build comprehensive prospect strategies grounded in deep research, with a particular concentration on stakeholder mapping, and competitive analysis.
• Initiate and lead early-stage executive conversations that define scope, opportunity, and long-term potential.
• Represent Ocado at industry events, conferences, and key forums to build presence and pipeline.
• Develop long-term, trust-based relationships with C-suite stakeholders and broader decision-makers.
• Manage multi-year engagement strategies from first introduction through deal execution and beyond.
• Partner internally with sales, product, finance, legal, IR/Comms, and executive leadership to align approach and positioning.
• Contribute to enterprise-level strategic planning and long-term positioning.
• Support balance sheet and capital allocation discussions, including identifying and assessing potential M&amp;A opportunities.
• Proactively originate partnerships, ventures, and strategic alliances aligned with Ocado’s long-term growth strategy.
• Develop rigorous financial models, business cases, and scenario analyses to support recommendations.
• Monitor market trends, competitor activity, and emerging technologies to identify risks and opportunities.
• Define and track KPIs to measure strategy effectiveness and continuously improve execution.
• Deliver compelling executive-level presentations that translate complex data into clear, actionable insights.
• Serve as a trusted strategic advisor to internal and external stakeholders.

Field Service Technician

Field Service Engineer – Southern California Region

Senior Director – Strategic Business Development