Ocado Group

Field Engineer

• Function as the primary contact for technicians who are resolving problems in the field
• Use your background in automation to resolve unique and complex problems
• Continuously mentor and develop skills of coworkers to empower them in performing repairs
• Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
• Responsible to participate in the completion of HW and SW repairs and updates, including oversight of third-party contractors
• Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
• Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
• Oversee updates to preventative maintenance schedules and repair procedures
• Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
• Act as a resource for engineering, product, service and sales teams when required
• Travel to potential customers' sites to complete pre-deployment evaluations and communicate findings to stakeholders
• Travel to customers' sites to complete and supervise either deployment or removal of hardware
• Travel between customer sites to complete hardware and software updates as directed by the operations team
• Travel to Kindred offices to assist in hardware project design and implementations

Field Service Engineer

Sales

• The Sr. Director of Sales will have a direct impact on our growth and play a critical role in executing the Sales strategy.
• You will partner with the Sales team to develop customer and market insights, translating those insights to prospects, bringing in new customers and managing key customer relationships.
• Develop and execute a process, in partnership with the Customer Support and marketing teams, to build a sales pipeline of 3x your annual sales quota
• Drive the sales process across E-Commerce, Retail, and 3rd Party Logistics (3PLs) by identifying and connecting with key executives, influencers, and decision-makers
• Understand and be able to explain the value proposition of Ocado Intelligent Automation from an OpEx and CapEx perspective
• Leverage and drive members of the sales, solutions, deployment, and customer success teams to deliver successful results and deepen relationships throughout the customer lifecycle.

Field Service Engineer

Senior Director of Sales