Field Service Engineer

Ocado Group

Robotics Field Engineer for Ocado maintaining and deploying advanced robotic systems. Functioning as primary contact for technicians and managing onsite resources during repairs and deployments.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Function as the primary contact for technicians who are resolving problems in the field
Use your background in automation to resolve unique and complex problems
Continuously mentor and develop skills of coworkers to empower them in performing repairs
Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
Responsible to participate in the completion of HW and SW repairs and updates, including oversight of third-party contractors
Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
Oversee updates to preventative maintenance schedules and repair procedures
Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
Act as a resource for engineering, product, service and sales teams when required
Travel to potential customers' sites to complete pre-deployment evaluations and communicate findings to stakeholders
Travel to customers' sites to complete and supervise either deployment or removal of hardware
Travel between customer sites to complete hardware and software updates as directed by the operations team
Travel to Kindred offices to assist in hardware project design and implementations

Requirements

What you’ll need

BS/MS – Mechanical, Electrical, Industrial, or Engineering
5+ years of experience in a related industry (e.g. industrial automation)
Ability to independently perform complex repairs on both mobile and industrial robotic systems
Ability to de-escalate, communicate, and document customer requests
Experience supervising and training coworkers
Experience assisting with new robot bring-up and supervision of installations
Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
Familiarity with automation and industry safety standards
Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
Ability to document any processes required to deploy and maintain our systems
Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports.

Benefits

Comp & perks

up to 75% travel to customer sites

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationcomplex repairsmobile robotic systemsindustrial robotic systemsrobotics preventative maintenancewiring diagramsdiagnosing sensorsprocess improvementsdocumentationtroubleshooting

Soft Skills

mentoringcommunicationde-escalationsupervisingtrainingproblem-solvingteam collaborationcustomer serviceresource managementimplementation

Certifications

BS in Mechanical EngineeringBS in Electrical EngineeringBS in Industrial EngineeringBS in EngineeringMS in Mechanical EngineeringMS in Electrical EngineeringMS in Industrial EngineeringMS in Engineering