Observe.AI

Sales Engineer

• Lead Strategic Enterprise Discovery: Run complex, multi-stakeholder technical discovery sessions with Enterprise and Strategic buyers—including VPs of Customer Experience, Contact Center Leaders, CTOs, and IT Leads—to deeply understand their contact center architecture, compliance mandates, and operational goals
• Design and Deliver High-Impact Demos: Anchor the pre-sales cycle by presenting customized, value-driven demonstrations and Proofs of Value (POVs). You will map technical capabilities to primary business outcomes, proving the impact on full conversation automation, AHT reduction, CSAT optimization, QA automation ROI, and conversion rate optimization
• Build and Scope AI Agents: Get hands-on within the Observe.AI platform to scope, design, and build sophisticated AI Agents (Customer-Facing Voice/Chat Agents, and AI Copilots) that simulate real-world enterprise environments
• Showcase Advanced AI Capabilities: Demonstrate intent recognition and interaction categorization using foundational LLMs and domain-specific models; Highlight automated call quality scoring using hybrid approaches (LLM-as-a-Judge, rule-based AutoQA models); Showcase Agentic capabilities including call summarization, compliance checks, sentiment
• Develop Next-Generation Demo Assets: Build out robust, enterprise-grade demo flows that highlight next-best action triggers for real-time agent enablement (Companion Agents) and knowledge surfacing using Retrieval-Augmented Generation (RAG)
• Navigate Complex Architectures: Position our solutions within intricate enterprise tech stacks, advising prospects on how our AI Agents integrate seamlessly with their existing CCaaS platforms, CRM systems, and telephony infrastructure
• Act as a Strategic Advisor: Educate and advise customers on implementing AI Agents for real-world automation, successfully navigating the security and compliance hurdles inherent to regulated industries (e.g., financial services, healthcare, insurance)
• Drive Product Innovation: Collaborate closely with Product and Engineering teams, acting as the voice of the Enterprise customer to continuously introduce market feedback and new technological requirements into roadmap conversations
• Ensure Pilot Success: Serve as the definitive technical authority during POCs, ensuring that the success criteria for AI Agents, Companion Agents, Operations Agents, post-call quality automation, and agent performance insights are definitively met

Senior Sales Engineer

Manager

• Develop and execute integrated, multi-channel marketing campaigns that drive awareness, engagement, pipeline creation, and revenue.
• Build campaign plans spanning digital, content, webinars, events, email, social, partner, and outbound channels.
• Partner with Product Marketing to translate messaging, launches, industry priorities, and thought leadership into high-impact campaigns.
• Own campaign calendars, timelines, execution plans, and performance measurement across the organization.
• Continuously optimize campaigns based on performance insights, market trends, and business priorities.
• Lead the development and execution of ABX programs focused on strategic target accounts and buying groups.
• Partner closely with Sales leadership and SDR teams to identify target account segments, engagement strategies, and campaign priorities.
• Create personalized account journeys leveraging digital channels, content, events, executive engagement, and sales plays.
• Drive alignment between marketing and sales around account engagement, pipeline progression, and revenue outcomes.
• Measure account-level engagement, buying group penetration, pipeline influence, and account progression through the funnel.
• Collaborate with Product Marketing, Content, Revenue Operations, Sales, SDRs, and Customer Success to develop coordinated campaign strategies.
• Ensure campaign messaging, targeting, and execution are aligned across all customer-facing teams.
• Work with Marketing Operations to establish campaign infrastructure, reporting frameworks, and attribution models.
• Support executive visibility through regular campaign performance reviews and strategic recommendations.
• Define campaign KPIs and success metrics tied to pipeline generation, account engagement, opportunity creation, and revenue impact.
• Analyze campaign performance and buyer engagement trends to identify optimization opportunities.
• Monitor funnel conversion, campaign influence, and account progression metrics to improve effectiveness.
• Provide clear reporting and insights to stakeholders, highlighting business impact and recommendations for future investment.
• Establish scalable campaign planning and execution processes.
• Develop repeatable ABX frameworks and playbooks that can be expanded across segments and regions.
• Identify opportunities to improve campaign efficiency, audience targeting, personalization, and performance.
• Drive operational excellence across campaign management, execution, and measurement.

Senior Manager, Integrated Campaigns, ABX

People Operations

• Supporting new hire onboarding programs and orientation experiences that create strong employee connections, accelerate ramp-up, and reinforce company culture
• Partnering cross-functionally and business leaders to ensure seamless employee experiences
• Managing employee engagement, including milestone programs, employee swag, culture-building efforts, and workplace experience initiatives
• Supporting employee relations matters by partnering with leaders on coaching, documentation, performance improvement, feedback conversations, and sensitive employee situations with professionalism and discretion
• Acting as a strategic advisor to leaders on talent planning, organizational effectiveness, workforce trends, and people-related challenges
• Supporting and evolving performance management practices through manager enablement, coaching, calibration support, and continuous development conversations
• Coordinating learning, development, and manager enablement programs, including training logistics, content updates, and knowledge management
• Contributing to organizational transformation and innovation initiatives, including programs that leverage AI and modern tools to improve employee experience and operational effectiveness

Senior Sales Engineer

Senior Manager, Integrated Campaigns, ABX

Senior People Business Partner