OakNorth

Operations

• Supporting in managing business operations and project activities
• Assisting with the sales, lettings, and refurbishment of properties
• Acting as a key point of contact between site managers, builders, and suppliers to ensure timely project delivery
• Tracking invoices, managing budgets, and ensuring accurate payments
• Coordinating logistics, deliveries, and communication across teams
• Handling tenant issues and ad hoc requests with professionalism and care
• Ensuring smooth administrative processes, including record-keeping and filing
• Ad Hoc Requests

Property Operations Associate

General

• Own national digital deposit growth across the consumer segment.
• Design and execute acquisition, activation, engagement, and retention strategies with clear growth targets to rapidly build up to $10M per month, scaling to $100M per month within three years.
• Develop pricing, promotional, and funding strategies that balance growth velocity with margin and liquidity needs in coordination with the CFO and ALM objectives.
• Build and iterate on growth models, forecasts, and KPIs to guide decision-making.
• Lead the end-to-end digital deposit product lifecycle—from concept to launch to optimization.
• Partner closely with a sister-company’s engineering and design team along with the bank’s core system provider to deliver fast, intuitive digital account opening and funding experiences.
• Champion experimentation (A/B testing, rapid iteration, MVP launches) to improve conversion and engagement.
• Drive innovation in features such as instant funding, embedded finance, personalization, and self-service tools.
• Collaborate with growth marketing to scale performance-based acquisition and lifecycle programs.
• Leverage analytics to identify drop-offs, optimize funnels, and increase lifetime value.
• Use customer insights and behavioural data to inform product and growth decisions.
• Partner with Compliance, Risk, Legal, and Banking-as-a-Service (BaaS) partners to ensure deposit products meet regulatory requirements.
• Build scalable processes and controls that support rapid growth without slowing innovation.
• Anticipate and manage risks related to fraud, KYC, AML, and liquidity as the platform scales.
• Act as the internal owner and evangelist for digital deposits.
• Build, mentor, and inspire a lean, high-performing cross-border team as the company grows.
• Influence executives and cross-functional leaders with clear strategy, strong data, and decisive execution.

Property Operations Associate

National Head of Digital Deposits