Oak Engage

Content Marketing Manager

• Own and execute the content strategy and calendar across web, email, social media and campaigns, working closely with the Senior Digital Content Manager.
• Develop and own a thought leadership content engine that addresses ICP challenges and pain points, consistently producing impactful content including surveys, webinars, reports, newsletters, blogs and social media content.
• Develop and manage full-funnel content plans to drive demand generation, brand awareness, sales enablement and customer engagement across every stage of the buyer journey.
• Create, write, edit and proofread high-quality content such as guides, video scripts and landing pages, ensuring thought leadership and brand alignment.
• Own the creation of customer case studies, testimonials and success stories, capturing clear impact, process and outcomes to support sales, strengthen credibility and reinforce product value.
• Lead Oak Engage’s social media strategy, creating engaging, lead-generating content across LinkedIn, Instagram and TikTok to increase website traffic and brand visibility.
• Collaborate cross-functionally with Design, Product Marketing, Sales and Customer Success to align content needs and develop visually engaging, on-brand marketing materials.
• Conduct research on industry trends, competitors and audience needs to inform timely, relevant content and fuel continuous innovation.
• Monitor and report on content performance, providing actionable insights to optimise campaigns and maximise impact.
• Ensure all content reinforces Oak’s brand narrative, tone of voice and positioning, working closely with the Head of Brand and Communications to maintain consistency across every touchpoint.
• Partner with the Head of Digital to ensure brand and demand content work seamlessly together.
• Lead cross-channel storytelling including web, social, PR, events and product launches.
• Utilise tools like Adobe InDesign to design and format visually marketing materials.
• Leverage HubSpot to build lead nurture campaigns, create automated workflows and track Marketing performance
• Ensure all content is optimised for SEO and brand voice and tone is consistent across all channels.ives, providing regular feedback, supporting professional development and allocating tasks

Senior Content Marketing Manager

Product Designer

• Map and define end-to-end user journeys for complex, multi-persona workflows (deskless + desktop)
• Create wireframes, low-fi and mid-fi concepts, and interactive prototypes for web and React Native mobile
• Work with Product Managers to shape discovery, problem statements and jobs to be done framework
• Translate research, feedback and data into actionable UX improvements
• Collaborate closely with Engineering to ensure high-quality implementation (design intent held through dev)
• Conduct usability testing and customer interviews to validate concepts
• Contribute to, evolve, and maintain Oak’s Design System with consistent patterns and components
• Advocate for accessibility, clarity, simplicity and product quality at every stage

UX Designer

Support Engineer

• Provide technical support and guidance to customers via phone, email and chat.
• Troubleshoot issues reported by customers and perform root cause analysis.
• Resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary.
• Collaborate with cross-functional teams to identify and resolve customer concerns.
• Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
• Identify opportunities for process improvement and contribute to the enhancement of support systems.

Technical Support Specialist

Full-stack Engineer

• Lead the design and development of responsive front-end components using React and other Javascript frameworks
• Collaborate with product managers and designers to scope and implement complex UI/UX solutions
• Ensure adherence to accessibility, scalability, and performance best practices
• Contribute to front-end architectural planning and long-term technical strategy
• Mentor junior developers and contribute to a high-quality engineering culture
• Champion clean, maintainable code and drive continuous improvement

Senior Software Engineer, UI

• Act as the technical escalation point for high-priority and complex support cases.
• Perform in-depth troubleshooting across cloud & platform teams
• Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
• Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
• Contribute to monitoring, alerting, and incident response processes.
• Build and maintain internal tooling to improve support efficiency.
• Document technical solutions and best practices for both internal teams and external customers.

Senior Support Engineer

Product Manager

• Own, refine, and prioritise the product backlog based on business value and customer impact.
• Translate product strategy and customer needs into clear, actionable user stories and acceptance criteria.
• Work closely with engineering, design, and stakeholders to ensure successful delivery of features.
• Lead sprint planning, reviews, and backlog grooming sessions.
• Act as the voice of the customer, making data-driven decisions to improve usability, adoption, and customer satisfaction.
• Monitor product performance and gather feedback to inform continuous improvements.
• Collaborate with Product Managers on roadmap development and ensure alignment with company objectives.

Senior Content Marketing Manager

UX Designer

Technical Support Specialist

Senior Software Engineer, UI

Senior Support Engineer

Product Owner