Support Engineer

• Provide technical support and guidance to customers via phone, email and chat.
• Troubleshoot issues reported by customers and perform root cause analysis.
• Resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary.
• Collaborate with cross-functional teams to identify and resolve customer concerns.
• Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
• Identify opportunities for process improvement and contribute to the enhancement of support systems.

Technical Support Specialist

Senior Support Engineer