Support Engineer

• Act as the technical escalation point for high-priority and complex support cases.
• Perform in-depth troubleshooting across cloud & platform teams
• Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
• Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
• Contribute to monitoring, alerting, and incident response processes.
• Build and maintain internal tooling to improve support efficiency.
• Document technical solutions and best practices for both internal teams and external customers.

Senior Support Engineer

Technical Support Specialist