Oak Engage

Senior Support Engineer

Oak Engage

full-time

Posted on:

Location Type: Hybrid

Location: Newcastle upon Tyne • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformJavaScript.NETPythonSQLTypeScriptVue.js

About the role

  • Act as the technical escalation point for high-priority and complex support cases.
  • Perform in-depth troubleshooting across cloud & platform teams
  • Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
  • Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
  • Contribute to monitoring, alerting, and incident response processes.
  • Build and maintain internal tooling to improve support efficiency.
  • Document technical solutions and best practices for both internal teams and external customers.

Requirements

  • Solid experience as a Support Engineer, Site Reliability Engineer, or similar technical role in a SaaS/enterprise software environment
  • Strong understanding of cloud platforms (Azure, AWS, or GCP), networking, and system administration
  • Proficiency with APIs, authentication (SSO, SAML, OAuth), and integrations
  • Hands-on experience with SQL and database troubleshooting
  • Familiarity with logging, monitoring, and observability tools
  • Ability to write and debug scripts (e.g. Python, PowerShell, Bash) to support investigations
  • Excellent problem-solving and analytical skills, with a methodical approach to debugging
  • Proficiency in C# .NET Framework, and the MVC pattern for backend development
  • Proficiency in LINQ patterns for database queries
  • Experience with Vue.js, TypeScript, JavaScript, and HTML for frontend development
  • Experience with version control systems, such as Git, for managing code changes and collaboration
Benefits
  • A meaningful role in a mission-led SaaS company with strong growth and product-market fit
  • The chance to work with household brands and solve real-world enterprise challenges
  • Flexible hybrid or remote working options
  • Private health insurance, life insurance, and Employee Assistance Programme (EAP)
  • Gym contribution and travel allowance
  • Enhanced maternity, paternity, and discretionary leave
  • Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
  • Regular team socials and a positive, collaborative culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingcloud platformsAPIsSQLscriptingC#.NET FrameworkLINQVue.jsTypeScript
Soft skills
problem-solvinganalytical skillsmethodical approach