Nylas

Financial Planning and Analysis

• Support the company’s financial planning cycles
• Build, maintain, and improve financial models
• Partner with cross-functional stakeholders to analyze performance
• Assist in month-end and quarter-end close processes
• Develop and maintain dashboards, reports, and KPIs

FP&A Analyst

Product Marketing

• Lead a structured customer research program across segments and ICPs to deeply understand how teams build, adopt, and scale communications and AI-driven workflows.
• Own and operate Nylas’ Customer Advisory Board, managing a regular forum for strategic customers to engage directly with our product team.
• Own the development of high-impact case studies, customer narratives, and reference programs that demonstrate real-world value.
• Drive ongoing competitive analysis across direct and adjacent players.
• Design and execute programs that improve activation, adoption, and expansion across the customer lifecycle.
• Partner with Sales and Customer Success to develop enablement materials, product work sessions, and customer-facing resources that help teams successfully implement and scale with Nylas.
• Continuously refine ICP definitions, segmentation, and messaging based on customer insights, usage patterns, and deal feedback.
• Define key success metrics, analyze performance data, and refine marketing strategies based on insights.

Product Marketing Manager

• Lead customer research programs to understand communications and AI workflows
• Own and operate the Customer Advisory Board
• Develop case studies and customer narratives
• Drive competitive analysis and maintain battlecards
• Design programs to improve customer activation and adoption
• Partner with Sales and Customer Success to develop enablement materials
• Refine ICP definitions based on insights

Product Manager

• Partner with leadership to define and execute the roadmap for the Nylas Connectivity Suite (Email, Calendar, Contacts), with a specific focus on unlocking AI utility that provide immediate value to our customers.
• Translate complex technical infrastructure into clear business value. You’ll be just as comfortable debating API architecture with engineers as you are discussing GTM strategy with Marketing.
• Gather deep insights from our developer community and enterprise partners. You’ll lead closed betas and feedback loops to ensure we’re building what the market needs before they even know they need it.
• Own the documentation and launch lifecycle. You’ll ensure that every release is high-quality, well-communicated, and sets a new standard for developer experience.
• Conduct research and validate assumptions to make high-velocity decisions—even when the data is messy or incomplete.

Director

• Establish and grow Nylas’ Professional Services function, in direct alignment with company goals and vision.
• Build the operational foundation for a scalable, revenue-generating professional services team — including the design of optimal service offerings, utilization frameworks, delivery processes, and cross-functional alignment.
• Lead, coach, and scale the team, establish clear success metrics across the team, balancing customer value delivery with commercial accountability.
• Model a culture of accountability, transparency, and customer obsession, where the team feels both empowered and expected to deliver impact.
• Be accountable for the financial P&L for this function, such as revenue target and gross margin.
• Partner with Marketing to highlight the impact of professional services to our customers, such as co-developing press releases, case studies and generating customer testimonials.
• Partner with Sales on Enterprise deals to increase win-rates and optimize deal size by providing confidence in our domain expertise, professionalism and service, and complete POCs if required.
• Partner with Customer Success and Technical Support to continually discover and deliver on improved customer business outcomes through Professional Services.
• Partner with Product and Engineering to continually provide feedback on real-world customer pain points to improve our product offering.
• Partner with customers to highlight success stories to the industry by participating in key industry events and with strategic partners, positioning the company as a leader in customer business outcomes and technology innovation.

FP&A Analyst

Product Marketing Manager

Product Marketing Manager

Product Manager

Director, Professional Services