Nylas

Customer Success Manager

• Own the growth strategy across a portfolio of SMB customers
• Analyze customer health and product adoption to prioritize outreach
• Execute scalable, data-driven engagement strategies
• Partner with customers to increase product adoption and business outcomes
• Build trusted customer relationships through personalized engagement

Customer Success Manager – Growth

Sales Engineer

• Partner with Account Executives as the primary technical resource on net-new opportunities from discovery through contract signature.
• Develop and execute technical win strategies that identify risks early, build stakeholder alignment, and drive successful evaluation outcomes.
• Design and deliver tailored demonstrations, solution architectures, and technical presentations that connect Nylas capabilities to customer needs.
• Guide prospects through technical evaluations and proof-of-concept activities, helping them validate business and technical outcomes.
• Build lightweight proof-of-concept integrations, code samples, and demo environments that help prospects evaluate Nylas effectively.

Customer Success Manager – Growth

Senior Sales Engineer, New Business