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Nylas

Customer Success Manager – Growth

Nylas

Growth Customer Success Manager for Nylas, enhancing SMB customer value and engagement strategy. Collaborative role focusing on expansion and product adoption for high-volume customers.

Posted 7/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$80,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management within B2B SaaS environments, focusing on data-driven strategies to enhance product adoption and customer relationships. Proficient in analyzing customer data to identify growth opportunities and drive business outcomes.

Highest-signal resume keywords
Customer Success ExperienceAccount ManagementData AnalysisCRM ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessAccount ManagementData AnalysisGrowth StrategyProduct Adoption
Soft Skills
Strong CommunicationDiscovery SkillsRelationship Building
Tools & Technologies
HubSpotSalesforce
Industry Keywords
B2B SaaSCustomer EngagementCustomer Health

About the role

Key responsibilities & impact
  • Own the growth strategy across a portfolio of SMB customers
  • Analyze customer health and product adoption to prioritize outreach
  • Execute scalable, data-driven engagement strategies
  • Partner with customers to increase product adoption and business outcomes
  • Build trusted customer relationships through personalized engagement

Requirements

What you’ll need
  • 2-5 years of experience in Customer Success, Account Management, Sales, Business Development, or a similar role within a B2B SaaS organization
  • Strong communication and discovery skills
  • Proficiency in using CRM platforms like HubSpot or Salesforce
  • Ability to analyze customer data and identify growth opportunities

Benefits

Comp & perks
  • Competitive salary
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities