Customer Service Supervisor
NYCM Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Sherburne • New York • United States
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Salary
💰 $56,542 - $87,954 per year
About the role
- Supervise and lead a team of customer service representatives
- Conduct performance reviews and develop Personal Improvement Plans
- Handle difficult phone calls and mitigate volatile situations
- Assist in achieving corporate and divisional goals
- Identify opportunities for departmental improvement
Requirements
- High School Diploma
- 2 years in service field
- Working knowledge of a call center environment.
- Working knowledge and understanding of claims, underwriting and accounts.
- Intermediate personal computer skills.
- Flexible working in a fast pace environment.
- Excellent listening and verbal and written communication skills.
- Strong decision-making skills.
- Strong problem-solving skills.
- Team building and coaching skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center environmentclaimsunderwritingaccountspersonal computer skills
Soft Skills
team buildingcoachinglisteningverbal communicationwritten communicationdecision-makingproblem-solving
Certifications
High School Diploma