NYCM Insurance

Customer Service Representative

NYCM Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Sherburne • New York • United States

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Salary

💰 $39,300 - $58,951 per year

About the role

  • Hybrid Role: Two days/week in office, the remainder of the week from home.
  • Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months. The training is also hybrid.
  • Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information.
  • Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller.
  • Clearly and accurately document all transactions and interactions in the company systems.
  • Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate.
  • Review cancelled insurance policies due to nonpayment for possible reinstatement.
  • Complete telephone interviews.
  • Assist teammates with questions or escalated calls.
  • Assist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly).
  • Assist with new hire training and/or interdepartmental shadowing.
  • Other duties as assigned.

Requirements

  • GED
  • Experience in a service field
  • High service orientation with positive outlook.
  • Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
  • Knowledge and understanding of call center software.
  • Excellent communication and listening skills.
  • Ability to multi-task.
  • Adaptability.
  • Critical thinking skills.
  • Attention to detail with ability to make quick and accurate decisions.
  • Team oriented and the ability to work independently.
Benefits
  • Shift differential-10% on top of all your hours worked once you are working your required shift.
  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement
  • Paid Time Off
  • Employee Education Programs with incentives
  • Wellness Program with incentives
  • 401K Defined Contribution Plan w/up to 8% match
  • 12 Paid holidays year (flexible options for Customer Service Reps)
  • Make-up time
  • Fitness Center (Edmeston & Sherburne locations)
  • Cafe (Edmeston location)
  • Potential bonus based on company performance
  • NYCM Insurance discount
  • Yearly evaluations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GEDcall center softwaredatabase activityword processing
Soft Skills
service orientationcommunication skillslistening skillsmulti-taskingadaptabilitycritical thinkingattention to detailteam orientedindependent work