Salary
💰 $100,000 - $184,000 per year
About the role
- Develop, coordinate, and enhance Human Resources’ crisis response capabilities across the company
- Drive HR crisis planning and execution; own HR’s Crisis Management Playbook, protocols, and support tools
- Partner with GSOC, Legal, RESS, Finance, and Regional HR teams to assess risk and align incident response procedures
- Lead scenario planning and HR-specific impact assessments for global and regional threats
- Serve as the primary HR crisis lead during real-time incidents (natural disasters, health emergencies, geopolitical conflict, civil unrest)
- Coordinate HR response activities: employee outreach, well-being checks, temporary accommodations, benefit-related support
- Use Workday, ServiceNow, and ISOS to identify impacted employees and activate HR workflows; partner with ISOS for medical/security/travel support
- Facilitate tabletop exercises, CMT drills, and process simulations; guide Site Leaders, HRBPs, and local HR teams through crisis roles
- Maintain educational materials, resource guides, Crisis Management SharePoint site, FAQs, and knowledge base; track feedback and lessons learned
- Collaborate with Internal Communications and Legal to craft timely and sensitive HR messages during crisis events
Requirements
- 5–8 years of relevant experience in Human Resources, Employee Relations, Crisis Management, or Business Continuity
- Bachelors degree or equivalent experience
- Strong understanding of HR operations, employee support processes, and emergency response principles
- Experience managing or coordinating crisis response efforts across multiple regions or stakeholder groups
- Excellent written and verbal communication skills; ability to lead calmly during high-pressure situations
- Strong project management skills and ability to juggle competing priorities in a dynamic environment
- Familiarity with systems like Workday, ServiceNow, and International SOS (ISOS) preferred
- Proven ability to build trust and drive cross-functional alignment without formal authority
- Cultural awareness and global mindset