Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Manage key stakeholders both internally and externally.
Manages ServiceNow instance security: user/group access, administration, access control lists.
Initiate health scans and tracks the remediation of findings.
Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
Use good coding practices, to ensure reliable, durable code.
Understand customer critical business issues, requirements, and outcomes
Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
Incorporate ServiceNow best practices and accelerators.
Lead technical aspects of the ServiceNow implementation
Provide technical guidance during workshops and assist in the creation and refinement of stories
If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business

Requirements

Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
Experience with ServiceNow and applying ITIL standards.
Hold a ServiceNow System Administrator certification and Implementation Specialist
Experience with Data Migration
It would be great if you also had:
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
Good communication and interpersonal skills in a remote environment
Experience working with software development team members.
Other open sources technology experience preferred

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowsystem administrationautomation scriptingdata migrationITILperformance monitoringerror identificationprocess optimizationAgile methodologiesworkflow management

Soft Skills

communicationproblem-solvingorganizational skillstime managementinterpersonal skillsmentoringstakeholder managementanalytical skillsindependent workadaptability

Certifications

ServiceNow System AdministratorServiceNow Implementation Specialist