Nuvitek

ServiceNow

• Work autonomously to apply and establish testing best practices.
• Collaborate with the development team to lead the design, development, implementation, and maintenance of a test automation framework that supports multiple project needs. This includes using tools like FitNesse, Selenium, and Cucumber, and writing test scripts in Java.
• Deploy test automation to a continuous integration environment and ensure that test results are communicated clearly and promptly.
• Participate in sprint planning and work closely with the project team to identify risks and impacts for the systems being tested.
• Create and generate test scenarios from user stories and acceptance criteria.
• Manage multiple project schedules at different phases of testing, maintaining strong organizational skills and the ability to prioritize tasks effectively.
• Coordinate QA tasks and priorities for each project, including identifying QA/testing environment needs.
• Walk through and demonstrate testing results to Product Owners and business stakeholders to gain sign-off on user stories.
• Ensure defects or requirement changes identified during testing are tracked, verified, and resolved before moving the application into production.

Quality Assurance Engineer, ServiceNow

• Develop responsive, accessible, and modern user interfaces in the ServiceNow Service Portal using HTML5, CSS3, JavaScript, AngularJS, and Bootstrap.
• Customize and enhance existing Service Portals, widgets, and workspace components to improve performance and usability.
• Translate user stories, wireframes, and design mockups into functional, reusable components within ServiceNow.
• Work closely with senior developers, architects, and project managers to estimate, implement, test, and deploy requested features.
• Support the configuration of ServiceNow applications, including Service Catalog, Knowledge Management, and custom portal widgets.
• Participate in code reviews, peer programming sessions, and knowledgesharing workshops to continuously learn and improve practices.
• Write and maintain technical documentation for all new and modified functionality.
• Troubleshoot and resolve issues quickly, providing excellent communication with internal and client stakeholders.
• Collaborate within Agile teams to plan and deliver highquality sprint outcomes.

ServiceNow Portal Developer

• Design, develop, and implement ServiceNow solutions that incorporate AI, machine learning, and automation capabilities to improve user experience and operational efficiency
• Collaborate with product owners, architects, and cross-functional teams to translate business requirements into robust technical solutions using the ServiceNow AI framework, including GenAI and Virtual Agent enhancements
• Customize and extend ServiceNow applications (ITSM, ITOM, HRSD, CSM, etc.) and leverage App Engine to build intelligent workflows and predictive analytics
• Develop, configure, and maintain ServiceNow integrations with AI-driven services and APIs, leveraging both ServiceNow-native and external AI models
• Conduct unit testing, peer reviews, and participate in code quality assurance to ensure efficient and secure deployments
• Participate in and contribute to Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Grooming, and Retrospectives
• Present deliverables and demonstrate new capabilities at sprint reviews and client meetings
• Contribute to Nuvitek’s innovation initiatives by researching emerging AI technologies within the ServiceNow ecosystem and providing best practice recommendations
• Develop proof-of-concepts for AI-enabled features and automations that can be scaled across client environments
• Collaborate with internal teams to document and share knowledge, build standardized AI accelerators, and contribute to internal technical communities

Senior ServiceNow Developer, AI Experience

QA Engineer

• Work autonomously to apply and establish testing best practices.
• Collaborate with the development team to lead the design, development, implementation, and maintenance of a test automation framework that supports multiple project needs. This includes using tools like FitNesse, Selenium, and Cucumber, and writing test scripts in Java.
• Deploy test automation to a continuous integration environment and ensure that test results are communicated clearly and promptly.
• Participate in sprint planning and work closely with the project team to identify risks and impacts for the systems being tested.
• Create and generate test scenarios from user stories and acceptance criteria.
• Manage multiple project schedules at different phases of testing, maintaining strong organizational skills and the ability to prioritize tasks effectively.
• Coordinate QA tasks and priorities for each project, including identifying QA/testing environment needs.
• Walk through and demonstrate testing results to Product Owners and business stakeholders to gain sign-off on user stories. Ensure defects or requirement changes identified during testing are tracked, verified, and resolved before moving the application into production.

Quality Assurance Engineer

Program Manager

• Actively build positive, collaborative relationships with the client to understand the client's business priorities and bring assets and expertise aligned with the priorities.
• Provides leadership to the project teams. Promote empowerment of the teams, ensuring each team member is fully engaged, making a meaningful contribution, and encourage a sustainable pace with high-level quality.
• Facilitate daily stand-ups, sprint demos, retrospectives, sprint planning, and backlog grooming meetings.
• Act as agile coach adapting teams to agile/scrum methodology using techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. Use agile methodology values, principles, and practices to plan, manage, and deliver large-scale initiatives, features, and stories in an iterative fashion
• Monitor and manage team goals and performance and ensure the team understands how they align and relate to broader business goals and strategies.
• Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to a successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods.
• Establish and manage product roadmap. Manage changes to the projects scope, project schedule, and project costs using appropriate verification techniques.
• Responsible for overall contract and project cost management. Ensure projects remain in scope and within budget through active project budget tracking and burndown tracking. Work closely with corporate operations and the customer to ensure total expenditures are tracked and costs are managed and communicated through proper change management.

Project Manager

• Actively build positive, collaborative relationships with the client to understand the client's business priorities and bring assets and expertise aligned with the priorities.
• Provides servant leadership to the project team. Promote empowerment of the team, ensuring each team member is fully engaged, making a meaningful contribution, and encourage a sustainable pace with high-level quality.
• Facilitate daily stand-ups, sprint demos, retrospectives, sprint planning, and backlog grooming meetings.
• Work with our Director of Programs to facilitate project documentation and project deliverables.
• Act as agile coach adapting teams to agile/scrum methodology using techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. Use agile methodology values, principles, and practices to plan, manage, and deliver large-scale initiatives, features, and stories in an iterative fashion
• Monitor and manage team goals and performance and ensure the team understands how they align and relate to broader business goals and strategies.
• Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to a successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods.
• Establish and manage product roadmap. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Responsible for overall contract and project cost management. Ensure project remains in scope and within budget through active project budget tracking and burn-down tracking. Work closely with corporate operations and the customer to ensure total expenditures are tracked and costs are managed and communicated through proper change management.

Senior Project Manager

Senior Project Manager, Appian

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog
• Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources
• Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives
• Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators
• Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable
• Help with building proof of concept, creating technical solutions for internal application as needed.
• ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).

ServiceNow Consultant – Legal Service Delivery

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manages ServiceNow instance security: user/group access, administration, access control lists.
• Initiate health scans and tracks the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation
• Provide technical guidance during workshops and assist in the creation and refinement of stories
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business

ServiceNow Solutions Architect

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.
• Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions.
• Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints.
• Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others.
• Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow.
• Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
• Ensure alignment with ServiceNow best practices and federal IT compliance standards.
• Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

Senior ServiceNow Business Analyst

• Primary responsibility for generating all training materials (documentation and videos) for consumption by the solution's end users.
• Design, develop, and deliver detailed training materials including training coursework, agendas, briefs, white papers, user guides, surveys, feedback etc.
• Partner with Business Analysts to understand the customer's business requirements at a fundamental level.
• Meet with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute in accordance with approved plans.
• Collaborate with functional and technical counterparts and customers in forming strategies to improve performance and overall effectiveness of the change management strategy.
• Ensures adherence to best practices, and quality standards and reviews project deliverables for accuracy.
• Create a tiered curriculum that will provide training at various levels of complexity (like beginner/infrequent users to advanced/power users)

ServiceNow Training Specialist

Solutions Engineer

• Develop technical solutions for federal and DoD proposals and translate them into high-quality, customer-focused proposal language.
• Author and contribute to technical proposal volumes, ensuring clarity, compliance, and responsiveness to Section L/M.
• Review solicitations (RFPs, RFQs, RFIs) to understand requirements, assumptions, risks, and constraints.
• Collaborate with Capture, Proposal Management, and SMEs to incorporate win themes and discriminators into proposal content.
• Create technical artifacts such as narratives, diagrams, workflows, and tables to support the proposed solution.
• Participate in solution reviews and color team reviews, revising content based on feedback.
• Ensure alignment between technical approach, staffing, and pricing assumptions.
• Contribute to and maintain technical content libraries and reusable proposal materials.

Solution Architect

• Lead end-to-end technical solution development for complex federal and DoD proposals and serve as primary author and reviewer of technical volumes.
• Produce and enforce clear, persuasive, customer-focused proposal language aligned with evaluation criteria and win strategies.
• Analyze complex DoD and federal solicitations to define solution requirements, risks, and competitive opportunities.
• Partner with Capture, Business Development, and Proposal Management to shape win themes, discriminators, and solution messaging.
• Develop and review architecture diagrams, solution frameworks, and technical narratives that clearly articulate the proposed approach.
• Lead solution reviews, color team reviews, and executive briefings, incorporating feedback and driving improvements.
• Ensure alignment across technical approach, staffing, pricing, and contract requirements.
• Support oral proposals, demonstrations, and customer engagements as required.
• Mentor and review work produced by mid-level architects and technical contributors.
• Drive continuous improvement of technical proposal content, processes, and reusable artifacts.

Senior Solution Architect

Software Engineer

• Help to envision, design, and implement new features utilizing the Appian low-code platform for the projects based upon the prioritized product backlog
• Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Provide estimates of upcoming sprints’ work based upon current understanding of the functionality
• Work with functional and testing team to understand the business functionality, to ensure what is developed meets or exceeds the end-user needs
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer review of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as needed.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators
• Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable
• Help with building proof of concept, creating technical solutions for internal application as needed

Quality Assurance Engineer, ServiceNow

ServiceNow Portal Developer

Senior ServiceNow Developer, AI Experience

Quality Assurance Engineer

Program Manager

Senior Project Manager

Senior Project Manager, Appian

ServiceNow Consultant – Legal Service Delivery

ServiceNow Solutions Architect

Senior ServiceNow Business Analyst

ServiceNow Training Specialist

Solution Architect

Senior Solution Architect

Senior ServiceNow Business Analyst

Lead Appian Application Developer