Help Desk Support Specialist

Nuvitek

Help Desk Support Specialist providing comprehensive technical assistance for US Government customer. Collaborating closely with developers in an Agile environment and solving end-user problems.

Posted 6/14/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
Supports response to system user requests for assistance.
Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
Excellent written and verbal communication skills.
Isolated environment with an internet connection in which to work remotely.
Primary work shift will be weekdays Midnights EST but may include weekends periodically.

Requirements

What you’ll need

Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
Bachelor’s degree in IT and 4+ years of relevant experience preferred.
Requires strong analytical and organizational skills, including strong attention to detail.
Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
Experience supporting users of Microsoft products.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportCOTS productsdesktop applicationsweb applicationsdatabasesuser account administrationdiagnostic evaluationproblem resolutionanalytical skillsattention to detail

Soft Skills

written communicationverbal communicationinterpersonal skillsorganizational skillscollaborative work

Certifications

Public Trust