Nuvem

Vice President

• Influence Nuvem’s growth trajectory by harnessing client data to drive actionable insights that enhance financial and operational outcomes for clients.
• Oversee a multidisciplinary team including business intelligence analysts, 340B and pharmacy subject matter experts, compliance officials, finance analysts, data scientists, and business analysts.
• Located at the future Dallas Briefing Center to demonstrate Mission Control capabilities while proactively mining client data for opportunities.
• Report to the Senior Vice President of Customer Success.
• Lead and manage a diverse team, fostering collaboration and innovation.
• Conduct in-depth analysis of client data to identify trends, opportunities, and areas for operational improvement.
• Identify and implement technology to scale delivery of customer scorecards in an automated approach.
• Collaborate with the Customer Success team to align client insights with monthly and quarterly client review meetings.
• Develop and implement strategic plans to leverage data analytics and insights for enhanced client outcomes.
• Present findings, recommendations, and insights to executive leadership and clients, highlighting the value of services.
• Establish metrics and KPIs to measure the effectiveness of insight initiatives and optimize team performance.
• Stay abreast of regulatory changes in the 340B program and pharmacy landscape to provide informed guidance.
• Facilitate training and development for team members to enhance analytical capabilities and industry knowledge.
• Build and nurture relationships with key stakeholders, including clients and internal functions, to drive strategic initiatives.
• Position is on-site in the Dallas Briefing Center with travel required (20-30%).

Vice President, Mission Control

Business Operations

• Own and evolve the Salesforce strategy aligned to the customer journey and serve as the business owner of Salesforce.
• Maintain alignment with IT, internal partners and executive stakeholders on Salesforce roadmap and governance.
• Lead all aspects of CRM and business system implementation, optimization, and lifecycle management for customer-facing teams.
• Serve as business lead for vendor selection, implementation, and administration of customer-facing tools (e.g., Gainsight, onboarding platforms, NPS platforms).
• Oversee external consultants responsible for Salesforce development, administration, and architecture; define scope, priorities, and success metrics.
• Grow and develop a team of Salesforce administrators and developers to support projects and enhancements.
• Collaborate closely with IT, Sales, Customer Success, Marketing, Product, Implementation and Support to ensure systems drive operational efficiency.
• Support AI, automation, reporting, and integration needs across teams and develop training and change management programs.
• Ensure data integrity, user-friendly design, governance, documentation, and adoption across functions.

Vice President, Mission Control

Director, CRM and Business Systems