Nuvem

DevOps Engineer

• Embedding security and governance into every layer of our Azure environment and SDLC processes.
• Collaborating with development, infrastructure, and compliance teams.
• Identifying, prioritizing, and remediating security vulnerabilities in Azure workloads.
• Implementing and configuring logging tools to monitor security-related events.
• Responding to and investigating security incidents, performing forensic analysis.
• Managing and monitoring Azure security services (e.g., Azure Security Center).
• Defining and enforcing compliance controls for HIPAA, SOC 2, HiTrust.
• Designing and implementing secure CI/CD pipelines in Azure DevOps.

Security DevOps Engineer

Marketing Operations

• Oversee the development and execution of marketing operations strategy aligned with overall business goals
• Drive operational excellence across the marketing function by implementing standardized processes, best practices, and performance metrics
• Streamline end-to-end campaign operations including planning, execution, tracking, and reporting
• Establish KPls and reporting frameworks to measure the effectiveness of campaigns and ROI
• Support personalization and segmentation strategies to improve outreach and engagement
• Lead the selection, implementation, and optimization of marketing technology platforms
• Remain and ahead of the curve with trends in marketing operations and demand generation
• Build strategic roadmap for marketing technology adoption to accelerate growth
• Manage marketing operations budget, ensuring efficient use of resources
• Lead financial planning for marketing campaigns, technology investments, and team development
• Foster a collaborative and growth mindset-oriented culture that encourages teamwork, accountability, and recognition of achievements

Vice President of Marketing Operations

Vice President

• Build and Manage Technical Assistance Center: Develop and implement the strategy for the Technical Assistance Center, ensuring alignment with the company’s customer support objectives.
• Hire, train, and manage a team of support professionals to provide outstanding service and technical assistance to clients.
• Evaluate and optimize channels for clients to receive support.
• Define KPIs and Performance Metrics: Establish clear KPIs to measure the effectiveness of the Technical Assistance Center and overall client support initiatives. Monitor performance against these metrics and hire, train, and manage a team of support professionals to provide outstanding service and technical assistance to clients.
• Select Technology and Ticketing System: Research and select appropriate technology solutions and ticketing systems that enhance the efficiency and effectiveness of client support. Ensure that the selected systems integrate seamlessly with existing processes and tools.
• Develop Escalation Processes: Define and implement an escalation process for handling complex client issues, ensuring timely resolution and communication. Train the support team on escalation procedures and ensure adherence to best practices.
• Prioritize Client Needs and Provide Insights: Collaborate closely with product and engineering teams to relay client feedback and insights, prioritizing product improvements based on customer needs. Conduct regular assessments of client satisfaction and utilize insights to drive improvements in support services and product offerings.
• Reporting and Analysis: Prepare and present regular reports on client support performance, customer insights and areas for improvement for both client communication and internal leadership. Analyze trends in client inquiries and issues to proactively address potential challenges.

Vice President, Technical Assistance

Business Operations

• Own and evolve the Salesforce strategy aligned to the customer journey and serve as the business owner of Salesforce.
• Maintain alignment with IT, internal partners and executive stakeholders on Salesforce roadmap and governance.
• Lead all aspects of CRM and business system implementation, optimization, and lifecycle management for customer-facing teams.
• Serve as business lead for vendor selection, implementation, and administration of customer-facing tools (e.g., Gainsight, onboarding platforms, NPS platforms).
• Oversee external consultants responsible for Salesforce development, administration, and architecture; define scope, priorities, and success metrics.
• Grow and develop a team of Salesforce administrators and developers to support projects and enhancements.
• Collaborate closely with IT, Sales, Customer Success, Marketing, Product, Implementation and Support to ensure systems drive operational efficiency.
• Support AI, automation, reporting, and integration needs across teams and develop training and change management programs.
• Ensure data integrity, user-friendly design, governance, documentation, and adoption across functions.

Director, CRM and Business Systems

• Influence Nuvem’s growth trajectory by harnessing client data to drive actionable insights that enhance financial and operational outcomes for clients.
• Oversee a multidisciplinary team including business intelligence analysts, 340B and pharmacy subject matter experts, compliance officials, finance analysts, data scientists, and business analysts.
• Located at the future Dallas Briefing Center to demonstrate Mission Control capabilities while proactively mining client data for opportunities.
• Report to the Senior Vice President of Customer Success.
• Lead and manage a diverse team, fostering collaboration and innovation.
• Conduct in-depth analysis of client data to identify trends, opportunities, and areas for operational improvement.
• Identify and implement technology to scale delivery of customer scorecards in an automated approach.
• Collaborate with the Customer Success team to align client insights with monthly and quarterly client review meetings.
• Develop and implement strategic plans to leverage data analytics and insights for enhanced client outcomes.
• Present findings, recommendations, and insights to executive leadership and clients, highlighting the value of services.
• Establish metrics and KPIs to measure the effectiveness of insight initiatives and optimize team performance.
• Stay abreast of regulatory changes in the 340B program and pharmacy landscape to provide informed guidance.
• Facilitate training and development for team members to enhance analytical capabilities and industry knowledge.
• Build and nurture relationships with key stakeholders, including clients and internal functions, to drive strategic initiatives.
• Position is on-site in the Dallas Briefing Center with travel required (20-30%).

Security DevOps Engineer

Vice President of Marketing Operations

Vice President, Technical Assistance

Director, CRM and Business Systems

Vice President, Mission Control