Nuvem

Operations

• Own a portfolio of health center clients as their primary point of contact for 340B referral capture
• Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes
• Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals
• Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue
• Lead client implementations from kickoff through go-live
• Manage timelines, milestones, and coordination across internal and client stakeholders
• Identify gaps in execution and drive resolution to keep clients on track
• Analyze client data to identify trends, gaps, and opportunities
• Translate insights into clear, actionable recommendations that improve performance
• Support clients in improving both operational efficiency and financial outcomes
• Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions
• Develop and assess analyses and reporting to support clients and internal stakeholders
• Identify and help drive revenue-generating opportunities across your portfolio
• Contribute to documentation, training materials, and process improvement efforts

Client Operations Lead

Financial Planning and Analysis

• Work closely with the Sr Dir of FP&A to: Manage the planning, forecasting, and financial modeling process.
• Provide data-driven insights and recommendations to senior leadership and the board to guide business growth and decision-making.
• Analyze monthly, quarterly, and annual results to identify trends, risks, and opportunities.

Senior FP&A Analyst

Product Manager

• Connect current TPA data platform to new analytics platform for better insights.
• Define ways to measure and track success of team’s work.
• Develop and refine prioritized solutions and features based on user needs and business goals.
• Collaborate with the product team to prioritize problems and translate them into user stories and acceptance criteria.
• Act as Product Owner on an agile scrum team to deliver against roadmap.
• Identify and manage cross-team dependencies.
• Build relationships with engineering, QA, AM, marketing, and other stakeholders.
• Communicate product vision and goals to cross-functional team.
• Create communications and strategic justification material for the product.

Product Manager – Senior, Midlevel

Implementation Specialist

• Audits of general system functionalities to identify any potential bugs or issues needing to be addressed by the technical team.
• Daily/weekly reviews of reports or system generated documents (i.e. purchase orders) to identify issues, causes for concern, bugs or items requiring immediate attention.
• Review of patient and provider across Clients to identify anomalies requiring attention.
• Report technical issues findings to the IT team and monitor, validate fixes.
• Audit of claims and results of processing to identify potential system issues, or sudden drops in performance that impact Clients and Partners.
• Notify impacted parties upon identification of issues and post resolution.
• Establish general audit guidelines and standard measurements.
• Provide feedback to management on results of findings and rates of error.
• Synchronization with technical teams for UAT and new feature/enhancement releases.
• Notify and train teams impacted by new system changes.
• Assist with training opportunities where needed.
• Assist implementation specialists as needed with completing documents and configurations for client builds.
• Implement split billing clients to include but not limited to assist in the build of the crosswalk, split billing configurations and conduct all training for covered entities for the split billing product prior to transition to the account manager.
• Provide support post go live for 6-8 weeks to ensure appropriate training for our clients.
• Developing project plans, scope documents and managing timelines following an approach such that project deliverables are thoroughly communicated to the client and deadlines are met.
• Act as the main point of contact to the client's project team to configure new and existing client accounts to integration partners.
• Assist the client and their vendor partners in setting up system interfaces.
• Provide support for integration related questions from clients, integration partners and internal stakeholders.
• Manipulate client data to conform to the provided file specifications & perform analysis prior to ingesting to ensure the data is complete & accurate.
• Communicate technical issues to non-technical audiences clearly, concisely, and accurately both verbally and in writing.
• Monitor and provide front-line support for interfaces post go live; coordinate with clients & integration partners to ensure identified issues are resolved in a timely manner.
• Utilize effective problem-solving techniques to develop quality services and resolve problems, while managing multiple work efforts in a fast paced environment.
• Be responsible for coordinating with the Ops-IT team for backend configurations and testing of integration outcomes.
• Be the subject matter expert for client integration management and develop detailed integration-related standard operating procedures, internal/external FAQ's and training guides.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Assist in the transition of clients to Account Management once go-live is achieved; provide training/knowledge transfer to clients & internal stakeholders for technical and non-technical audiences.
• Assist in onboarding new client new integration partners.

Data Implementation Specialist

General Counsel

• Draft, review, and negotiate a broad range of commercial agreements, including: Non-disclosure agreements, Master services agreements, SaaS and technology licensing agreements, Consulting agreements, Business associate agreements, Vendor and supplier agreements, Partnership, reseller, collaboration, and strategic alliance agreements
• Serve as a trusted legal partner to business stakeholders, including Sales, Product, Finance, Engineering, Compliance, and Operations
• Advise on contract structure, risk allocation, and negotiation strategy to support business goals
• Review and negotiate data-related contract provisions, including privacy, security, and data-use terms (experience with HIPAA-related provisions a plus)
• Escalate complex or high-risk issues appropriately and collaborate with other members of the legal team
• Help develop and improve contract templates, playbooks, and contracting processes
• Stay current on relevant legal and regulatory developments as well as industry trends affecting commercial transactions and NuvemRx’s business

Commercial Counsel / Senior Commercial Counsel

Support Engineer

• Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment
• Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure
• Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup
• Manage user onboarding and offboarding processes
• Monitor, update, and resolve help desk tickets efficiently using ticketing systems
• Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users
• Maintain accurate inventory of computers, peripherals, phones, and network equipment
• Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware
• Coordinate with third-party software and hardware vendors for support and issue resolution
• Assist in developing and maintaining standard hardware and software configurations
• Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases
• Create, manage, and modify user credentials across multiple platforms
• Document policies, procedures, and instructional materials as needed
• Provide technical support to executive management
• Travel to client and pharmacy locations as needed to support deployed technology
• Perform other duties as assigned.

Client Operations Lead

Senior FP&A Analyst

Product Manager – Senior, Midlevel

Data Implementation Specialist

Commercial Counsel / Senior Commercial Counsel

IT Help Desk Support Technician