Nuvem

Director

• Lead NuvemRx’s privacy program, ensuring ongoing compliance with HIPAA Privacy and Security Rules and applicable state and federal data protection laws.
• Monitor emerging privacy frameworks (e.g., CCPA, VCDPA, CPA, AI governance laws) and implement scalable compliance controls.
• Oversee privacy impact assessments, data mapping, data retention, and de-identification reviews.
• Collaborate with Legal, Security, and IT to manage incidents, breach notifications, and risk assessments.
• Serve as the primary point of contact for privacy inquiries from customers, partners, and regulators.
• Develop and negotiate privacy-related agreements including business associate agreements, data sharing agreements, and data use agreements.
• Conduct and oversee internal investigations, root cause analyses, and corrective action planning with respect to privacy-related matters.
• Partner with product and R&D teams to evaluate and manage risks associated with the use of artificial intelligence and automated decision-making tools.
• Develop and maintain AI use and transparency policies consistent with evolving federal and state requirements.
• Partner with senior leadership, IT, HR, and Operations to embed privacy and data security into business processes.
• Lead privacy and data risk assessments, program maturity evaluations, and annual work plans.
• Prepare privacy and privacy-related compliance reports and presentations for executive leadership and the Board.

Director of Privacy

Operations

• Provide strategic and operational leadership to a region of outpatient and specialty pharmacies aligned with 340B-covered entity partners.
• Serve as a primary liaison between pharmacy sites, pharmacy management leadership, and client leadership teams to support partnership success.
• Ensure pharmacies operate in compliance with federal, state, and local laws, as well as 340B program requirements and HRSA audit readiness standards.
• Drive operational performance, focusing on key metrics such as prescription volume, patient satisfaction, staff productivity, and clinical program integration.
• Implement and monitor standard operating procedures (SOPs), workflow optimization, inventory management practices, and technology utilization to ensure consistent, high-quality service delivery.
• Lead, coach, and support Pharmacy Managers and site-based teams, fostering a culture of accountability, service excellence, and continuous improvement.
• Support new pharmacy implementations, expansions, and transitions by coordinating cross-functional resources and maintaining project timelines.
• Lead execution of pharmacy growth playbook to achieve pharmacy scaling and growth.
• Collaborate with clinical and business development teams to identify and execute opportunities for program growth, clinical service offerings, and enhanced outcomes for patients and covered entities.
• Monitor regional financial performance, assist with budgeting and forecasting, and identify opportunities for margin improvement.
• Stay current on changes in State Board of Pharmacy rules and regulations, DEA regulations, 340B policy, pharmacy operations best practices, and healthcare industry trends.

Regional Director – Pharmacy Operations

Customer Success Manager

• Manage and develop a team of approximately 10 Customer Success Managers, providing coaching, direction, and ongoing performance feedback.
• Observe CSM customer interactions, QBRs, and scorecard reviews to ensure consistency, quality, and strong value communication.
• Build a culture centered around accountability, customer outcomes, and continuous improvement.
• Ensure CSMs deliver clear, measurable monthly customer outcome scorecards that articulate the value of our products and services.
• Oversee the creation, execution, and progression of customer success plans, ensuring alignment with customer goals and strategic initiatives.
• Provide strategic guidance to CSMs on program optimization and value realization opportunities.
• Own the customer health program, ensuring consistent monitoring of health scores, engagement, product adoption, and risk indicators.
• Develop and manage playbooks for early risk identification, escalation handling, and customer save motions.
• Partner with Sales to drive predictable, on-time renewals and support expansion readiness.
• Ensure customers maintain positive health trajectories and achieve long-term success with NuvemRx solutions.
• Act as the senior leader supporting customer escalations, coordinating with Product, Support, and Operations to drive timely resolution.
• Provide CSMs with guidance and talking points for executive conversations, challenging discussions, or sensitive account situations.
• Strengthen senior-level relationships with strategic customers as needed to reinforce support and confidence.
• Standardize customer success processes, playbooks, and operating rhythms to ensure consistency across the team.
• Drive adoption and effective use of Customer Success tools such as Salesforce to enhance visibility and forecasting accuracy.
• Partner cross-functionally to improve customer onboarding, customer insights, and lifecycle engagement models.

Director, Customer Success

Sales

• Lead strategic, consultative sales processes from initial outreach to close — including discovery, proposal development, financial justification, and implementation handoff
• Develop and execute a territory plan aligned with company growth objectives, prioritizing high-value targets based on data, market trends, and referral networks
• Identify and cultivate relationships with executives (CEOs, CFOs, COOs, Pharmacy Directors, Compliance Officers) in complex provider organizations
• Translate regulatory complexity, staffing challenges, and revenue pressure into compelling ROI-driven conversations
• Engage stakeholders across finance, operations, compliance, and pharmacy to build consensus and business cases (internally and externally)
• Guide prospects and customers through ambiguous buying cycles by distilling complexity into clear financial and operational impact
• Use CRM tools (e.g., Salesforce) to manage pipeline, forecast accurately, and continuously improve win rates
• Represent Nuvem at industry events, conferences, and client engagements — becoming a trusted voice in the space
• Serve as a thought partner to prospects and customers, often educating them on emerging best practices, regulatory implications, and workflow transformation
• Partner with Customer Success and Operations teams to identify upsell and expansion opportunities within existing clients
• Collaborate closely with Implementation, Operations, Compliance, Marketing and Product teams to ensure client needs are met, provide insights on competitive intelligence for roadmap and messaging alignment, and feedback loops inform future offerings

Regional Director of Sales

Program Manager

• Develop expertise with the 340B program and provide information to staff and participants regarding ongoing compliance.
• Act as a subject matter expert and provide oversight to all 340B Program Covered Entities.
• Request and obtain electronic auditable records of all 340B documentation for each 340B audit engagement.
• Assist in implementing effective, reliable data gathering processes related to the 340B program.
• Communicate directly with 340B Auditor to manage the transition between audit phases.
• Review documentation delivered by audit clients for accuracy and completeness.
• Educate or clarify issues to help audit clients deliver complete documentation.
• Upload received documents to the appropriate audit folder and update the audit checklist.
• Complete detailed claim audit review of randomly sampled claims to confirm eligibility.
• Prepare client briefings for Consultants summarizing feedback related to received documents.
• Obtain login credentials from third-party applications to download necessary files.
• Manage updates to client project plans in real-time.
• Navigate the Health Resources and Services Administration OPAIS application.
• Develop, execute, and complete ongoing quarterly audits of all Assent active client program.
• Document notes of findings in claim details.
• Coordinate external compliance assessments and data retrieval as directed.
• Ensure day-to-day management, compliance review, and operations of clinic-administered medications.
• Develop and maintain internal and external relationships as needed.
• Participate in the development of quarterly and annual 340B participation reports documenting usage and discrepancies.
• Share expertise and assist with training, education, and communication regarding updates to 340B policies and procedures.

340B Program Manager

Product Marketing

• Develop and refine compelling product positioning, messaging, and value propositions tailored to healthcare buyers
• Translate complex healthcare solutions and services into clear, benefits-driven language
• Ensure messaging aligns with industry trends, regulatory considerations, and buyer personas
• Own and execute go-to-market (GTM) strategies for new product launches, enhancements, or market expansions
• Collaborate closely with product management, sales, and marketing teams to ensure successful GTM execution
• Plan and manage cross-functional launch processes, timelines, and communications
• Conduct market research to understand healthcare industry trends, customer needs, and pain points
• Analyze competitors and market dynamics to identify differentiation opportunities
• Share insights across product, sales, and executive teams to inform strategy and positioning
• Create sales tools, collateral, pitch decks, and training materials that empower sales teams to effectively communicate product value

Director of Product Marketing

DevOps Engineer

• Embedding security and governance into every layer of our Azure environment and SDLC processes.
• Collaborating with development, infrastructure, and compliance teams.
• Identifying, prioritizing, and remediating security vulnerabilities in Azure workloads.
• Implementing and configuring logging tools to monitor security-related events.
• Responding to and investigating security incidents, performing forensic analysis.
• Managing and monitoring Azure security services (e.g., Azure Security Center).
• Defining and enforcing compliance controls for HIPAA, SOC 2, HiTrust.
• Designing and implementing secure CI/CD pipelines in Azure DevOps.

Security DevOps Engineer

Marketing Operations

• Oversee the development and execution of marketing operations strategy aligned with overall business goals
• Drive operational excellence across the marketing function by implementing standardized processes, best practices, and performance metrics
• Streamline end-to-end campaign operations including planning, execution, tracking, and reporting
• Establish KPls and reporting frameworks to measure the effectiveness of campaigns and ROI
• Support personalization and segmentation strategies to improve outreach and engagement
• Lead the selection, implementation, and optimization of marketing technology platforms
• Remain and ahead of the curve with trends in marketing operations and demand generation
• Build strategic roadmap for marketing technology adoption to accelerate growth
• Manage marketing operations budget, ensuring efficient use of resources
• Lead financial planning for marketing campaigns, technology investments, and team development
• Foster a collaborative and growth mindset-oriented culture that encourages teamwork, accountability, and recognition of achievements

Vice President of Marketing Operations

Vice President

• Build and Manage Technical Assistance Center: Develop and implement the strategy for the Technical Assistance Center, ensuring alignment with the company’s customer support objectives.
• Hire, train, and manage a team of support professionals to provide outstanding service and technical assistance to clients.
• Evaluate and optimize channels for clients to receive support.
• Define KPIs and Performance Metrics: Establish clear KPIs to measure the effectiveness of the Technical Assistance Center and overall client support initiatives. Monitor performance against these metrics and hire, train, and manage a team of support professionals to provide outstanding service and technical assistance to clients.
• Select Technology and Ticketing System: Research and select appropriate technology solutions and ticketing systems that enhance the efficiency and effectiveness of client support. Ensure that the selected systems integrate seamlessly with existing processes and tools.
• Develop Escalation Processes: Define and implement an escalation process for handling complex client issues, ensuring timely resolution and communication. Train the support team on escalation procedures and ensure adherence to best practices.
• Prioritize Client Needs and Provide Insights: Collaborate closely with product and engineering teams to relay client feedback and insights, prioritizing product improvements based on customer needs. Conduct regular assessments of client satisfaction and utilize insights to drive improvements in support services and product offerings.
• Reporting and Analysis: Prepare and present regular reports on client support performance, customer insights and areas for improvement for both client communication and internal leadership. Analyze trends in client inquiries and issues to proactively address potential challenges.

Vice President, Technical Assistance

Business Operations

• Own and evolve the Salesforce strategy aligned to the customer journey and serve as the business owner of Salesforce.
• Maintain alignment with IT, internal partners and executive stakeholders on Salesforce roadmap and governance.
• Lead all aspects of CRM and business system implementation, optimization, and lifecycle management for customer-facing teams.
• Serve as business lead for vendor selection, implementation, and administration of customer-facing tools (e.g., Gainsight, onboarding platforms, NPS platforms).
• Oversee external consultants responsible for Salesforce development, administration, and architecture; define scope, priorities, and success metrics.
• Grow and develop a team of Salesforce administrators and developers to support projects and enhancements.
• Collaborate closely with IT, Sales, Customer Success, Marketing, Product, Implementation and Support to ensure systems drive operational efficiency.
• Support AI, automation, reporting, and integration needs across teams and develop training and change management programs.
• Ensure data integrity, user-friendly design, governance, documentation, and adoption across functions.

Director, CRM and Business Systems

• Influence Nuvem’s growth trajectory by harnessing client data to drive actionable insights that enhance financial and operational outcomes for clients.
• Oversee a multidisciplinary team including business intelligence analysts, 340B and pharmacy subject matter experts, compliance officials, finance analysts, data scientists, and business analysts.
• Located at the future Dallas Briefing Center to demonstrate Mission Control capabilities while proactively mining client data for opportunities.
• Report to the Senior Vice President of Customer Success.
• Lead and manage a diverse team, fostering collaboration and innovation.
• Conduct in-depth analysis of client data to identify trends, opportunities, and areas for operational improvement.
• Identify and implement technology to scale delivery of customer scorecards in an automated approach.
• Collaborate with the Customer Success team to align client insights with monthly and quarterly client review meetings.
• Develop and implement strategic plans to leverage data analytics and insights for enhanced client outcomes.
• Present findings, recommendations, and insights to executive leadership and clients, highlighting the value of services.
• Establish metrics and KPIs to measure the effectiveness of insight initiatives and optimize team performance.
• Stay abreast of regulatory changes in the 340B program and pharmacy landscape to provide informed guidance.
• Facilitate training and development for team members to enhance analytical capabilities and industry knowledge.
• Build and nurture relationships with key stakeholders, including clients and internal functions, to drive strategic initiatives.
• Position is on-site in the Dallas Briefing Center with travel required (20-30%).