Customer Success Manager

Nuvem

Customer Success Manager responsible for customer relationships and measurable outcomes in health tech solutions. Collaborate with teams to drive retention and growth in pharmacy operations.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on delivering measurable outcomes and value realization for clients. Proficient in managing complex customer relationships, driving retention, and identifying growth opportunities through effective communication and analytical skills.

Highest-signal resume keywords

Customer Success ManagementRetention StrategiesAnalytical SkillsExecutive-Level CommunicationSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansQuarterly Business ReviewsOutcome ScorecardsData AnalysisValue Articulation

Soft Skills

Highly OrganizedProactiveExcellent CommunicationConsultative SkillsRelationship Management

Tools & Technologies

SalesforceCustomer Success Tools

Industry Keywords

Customer EngagementGrowth Company DNARetention PlaybooksUpsell OpportunitiesCustomer Health Indicators

About the role

Key responsibilities & impact

Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals.
Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized.
Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction.
Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities.
Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk.
Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership.
Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement.
Maintain consistent executive-level engagement with customers to reinforce partnership and confidence.
Identify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realization.
Partner with Sales to support expansion execution and ensure continuity across renewals and growth motions.
Build and maintain a qualified pipeline of expansion opportunities within the assigned portfolio.
Clearly articulate the value of additional solutions, services, or capabilities to support customer growth.
Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success tools.
Follow defined engagement cadences and success frameworks based on customer tier and segmentation.
Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling.
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs.

Requirements

What you’ll need

Growth company DNA as described above
Highly organized, proactive, and comfortable managing multiple priorities.
A track record of consistently delivering results against quarterly and annual goals.
Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussions.
Proven ability to manage complex customer relationships and drive retention and growth.
Strong analytical and consultative skills with the ability to translate data into customer value narratives.
Bachelor’s degree or higher from a selective college or university, or similarly developmental and distinguished life experience.
The ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the time.

Benefits

Comp & perks

High Earning Potential: Competitive salary commensurate with experience.
Work/Life Balance:
Flexible work arrangements and a remote-first work environment (for select positions)
Recurring company gatherings throughout the year to promote connection and collaboration
Unlimited Paid Time Off
Additional Benefits and Perks:
Paid holidays
Paid family and medical leave, including paid parental leave
Fully covered medical, dental and vision benefits for employees
Company sponsored 401(k) with a match
Life and long-term disability coverage
Employee assistance program