Customer Service Representative
Nutrien Ag Solutions LAS
full-time
Posted on:
Location Type: Office
Location: Linwood • Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Prepares invoicing from bills of lading, ensuring accurate pricing.
- Inputs data from invoices into computer system.
- Files paperwork related to bills of lading and invoices.
- Ensures that correct product codes are used for inputting and retrieving information from computer system.
- Cash Application to customer accounts:
- - Daily prepay application
- - Weekly prepay application detail reports to customers
- Completes payment reconciliation
- Processes and files monthly customer statements.
- Monthly accounts receivable reconciliation for past due invoices.
- Works closely with credit department concerning credit status of customers’ terms.
- Works closely with sales representative to resolve account issues.
- Assists customers with invoices/accounts.
- Provides reports (account aging, application detail, sales and history) as appropriate to customers, sales representative and Company management.
- Achieves and maintains professional rapport with customers and sales representatives to provide the best possible, cost effective customer service.
- Maintains customer specific pricing matrix, keeping up-to-date with all product programs in effect.
- Assists warehouse personnel (shipping and receiving) in coordinating shipments to maximize freight savings and expediting delivery of product.
- Other duties as assigned.
Requirements
- Associates degree in related field preferred
- 2 years experience in related field
- Detail oriented
- Strong interpersonal skills and customer service skills
- Excellent verbal and written communication skills
- Professional phone demeanor
- Expert degree of proficiency in MS Word and Excel, with working knowledge of Outlook
- Excellent organizational skills
- Self-starter
- Ability to function in a rapidly changing environment
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoicingdata entrypayment reconciliationaccounts receivable reconciliationcustomer statements processingcash applicationproduct code managementreport generationpricing matrix maintenance
Soft skills
detail orientedinterpersonal skillscustomer service skillsverbal communicationwritten communicationorganizational skillsself-starterprofessional phone demeanor
Certifications
Associates degree in related field