Customer Service Representative
Nutrien Ag Solutions LAS
full-time
Posted on:
Location Type: Office
Location: Linwood • Missouri • United States
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About the role
- Prepares invoicing from bills of lading, ensuring accurate pricing.
- Inputs data from invoices into computer system.
- Files paperwork related to bills of lading and invoices.
- Ensures that correct product codes are used for inputting and retrieving information from computer system.
- Cash Application to customer accounts:
- - Daily prepay application
- - Weekly prepay application detail reports to customers
- Completes payment reconciliation
- Processes and files monthly customer statements.
- Monthly accounts receivable reconciliation for past due invoices.
- Works closely with credit department concerning credit status of customers’ terms.
- Works closely with sales representative to resolve account issues.
- Assists customers with invoices/accounts.
- Provides reports (account aging, application detail, sales and history) as appropriate to customers, sales representative and Company management.
- Achieves and maintains professional rapport with customers and sales representatives to provide the best possible, cost effective customer service.
- Maintains customer specific pricing matrix, keeping up-to-date with all product programs in effect.
- Assists warehouse personnel (shipping and receiving) in coordinating shipments to maximize freight savings and expediting delivery of product.
- Other duties as assigned.
Requirements
- Associates degree in related field preferred
- 2 years experience in related field
- Detail oriented
- Strong interpersonal skills and customer service skills
- Excellent verbal and written communication skills
- Professional phone demeanor
- Expert degree of proficiency in MS Word and Excel, with working knowledge of Outlook
- Excellent organizational skills
- Self-starter
- Ability to function in a rapidly changing environment
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
invoicingdata entrypayment reconciliationaccounts receivable reconciliationcustomer statements processingcash applicationproduct code managementreport generationpricing matrix maintenance
Soft Skills
detail orientedinterpersonal skillscustomer service skillsverbal communicationwritten communicationorganizational skillsself-starterprofessional phone demeanor
Certifications
Associates degree in related field