NurseDash

Regional Account Manager

NurseDash

full-time

Posted on:

Location Type: Hybrid

Location: Cleveland • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
  • Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
  • Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
  • Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
  • Business development with potential clients in new markets or regions
  • Monitor client performance and provide regular updates to clients (savings reports, etc.)
  • Conduct research and analysis to support the development of client strategies
  • Attend client meetings and participate in client presentations as needed
  • Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams

Requirements

  • Bachelor's degree in business, management or related field.
  • 2-5+ years of experience in account management, sales, customer service, or related fields.
  • Excellent communication, organization, and time management skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
  • Flexibility to work outside of regular business hours as necessary
  • Proficient in Google Suite and other remote work tools; CRM familiarity
  • Willingness to travel within the assigned region
  • Must be located in greater Houston area; role is remote but some in person with clients
Benefits
  • Work remotely
  • Medical, Dental, and Vision (Available to US team members only)
  • 401k Matching (Available to US team members only)
  • Opportunity to work with a global team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementbusiness developmentcustomer serviceresearch and analysisclient performance monitoring
Soft skills
communicationorganizationtime managementproblem-solvinganalytical skillsteamworkflexibility
Certifications
Bachelor's degree