NurseDash

Account Manager

• Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication.
• Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction.
• Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.).
• Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform.
• Business development with potential clients in new markets or regions.
• Monitor client performance and provide regular updates to clients (savings reports, etc.).
• Conduct research and analysis to support the development of client strategies.
• Attend client meetings and participate in client presentations as needed.
• Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams.

Regional Account Manager