Nursa

Customer Support

• On the front lines working with Nursa platform users through inbound customer support channels
• Primary contact for our users, supporting facilities and clinicians by answering basic technical and process questions about the Nursa app
• Support all forms of inbound communication with users, including chat, phone and email
• Maintain callback requests and outbound communications as needed
• Welcome and educate new users to our app
• User verification and documentation
• Research shift discrepancies
• Troubleshooting app functionality with users

Customer Support Specialist

Account Executive

• Independently develop and execute against a sales pipeline of interested healthcare facilities across your territory
• Independently prioritize outreach efforts based on impact versus effort
• Engage with facilities through in-person visits, phone calls, demos, networking events, existing relationships, and referrals
• Consistently hit or exceed monthly quota targets
• Balance providing white-glove support and app training to facility administrators / schedulers and building strategic relationships with facility decision makers
• Develop strategic growth plans that incentivize new facility customers to increase usage of Nursa and incorporate Nursa into their daily business processes
• Collaborate cross-functionally to share facility feedback, solve facility blockers, and identify growth opportunities
• Prospect, sign new business, and nurture customers to critical mass before handing off to account management
• Travel frequently within assigned Virginia territory