Customer Support Specialist
Nursa
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- On the front lines working with Nursa platform users through inbound customer support channels
- Primary contact for our users, supporting facilities and clinicians by answering basic technical and process questions about the Nursa app
- Support all forms of inbound communication with users, including chat, phone and email
- Maintain callback requests and outbound communications as needed
- Welcome and educate new users to our app
- User verification and documentation
- Research shift discrepancies
- Troubleshooting app functionality with users
Requirements
- Must be located in Utah and able to come in to our office in Murray to be considered
- Excellent customer service soft skills
- Customer obsessed: Enthusiasm for helping users succeed within our app
- Tech Savvy: Strong ability to be proficient in multiple platforms
- Self-motivated and a strong team player
- Adaptable to a fast-paced growing company
- Excellent oral and written communication skills and a commitment to delivering a world-class customer experience
- 2+ years of experience working in a customer service/support role
- Legally authorized to work in the United States