Nursa

Customer Support Specialist

Nursa

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

JuniorMid-Level

About the role

  • On the front lines working with Nursa platform users through inbound customer support channels
  • Primary contact for our users, supporting facilities and clinicians by answering basic technical and process questions about the Nursa app
  • Support all forms of inbound communication with users, including chat, phone and email
  • Maintain callback requests and outbound communications as needed
  • Welcome and educate new users to our app
  • User verification and documentation
  • Research shift discrepancies
  • Troubleshooting app functionality with users

Requirements

  • Must be located in Utah and able to come in to our office in Murray to be considered
  • Excellent customer service soft skills
  • Customer obsessed: Enthusiasm for helping users succeed within our app
  • Tech Savvy: Strong ability to be proficient in multiple platforms
  • Self-motivated and a strong team player
  • Adaptable to a fast-paced growing company
  • Excellent oral and written communication skills and a commitment to delivering a world-class customer experience
  • 2+ years of experience working in a customer service/support role
  • Legally authorized to work in the United States