Numeral (YC W23)

Implementation Manager

Numeral (YC W23)

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $80,000 - $100,000 per year

Tech Stack

Go

About the role

  • Own the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
  • Be the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
  • Drive Velocity: Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
  • Bridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.
  • Build the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
  • Technical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

Requirements

  • 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
  • High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
  • Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
  • Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
  • The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.
Benefits
  • Career Trajectory: Join a Benchmark-backed team where your work directly impacts the company's valuation and growth.
  • High-Caliber Peers: Work with alumni from Stripe, Airbnb, and Notion who value high-craft execution.
  • Ownership: We don't micromanage. We give you a goal and the autonomy to figure out the best way to get there.
  • Remote-First Culture: We value output over "hours in a seat," with strong mentorship and growth opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ImplementationOnboardingCustomer SuccessOperationsProject ManagementData TransfersPlatform ConfigurationAPI IntegrationsTechnical TroubleshootingTax Compliance
Soft Skills
LeadershipCommunicationProblem SolvingAttention to DetailCross-Functional CollaborationClient AdvisoryProcess ImprovementTime ManagementEmpathyAdaptability