Customer Support Technician III

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full-time

Posted on:

Location Type: Remote

Location: Mississippi • United States

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About the role

  • Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
  • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair
  • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company
  • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
  • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
  • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements

Requirements

  • High school diploma or equivalent
  • Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
  • Ability to travel ~85% of the time to various job sites for commissioning and warranty work
  • Superior analytical skills and attention to detail
  • Ability to read and interpret blueprints, plans, and manuals
  • Ability to stay on project through root cause analysis
  • Excellent customer service skills with desire to exceed internal and external customer expectations
  • Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
  • Preferred Trade/technical school or certification a plus
  • Product experience with industrial HVAC equipment or similar electromechanical products preferred
  • Strong experience in Microsoft Excel and Word
  • Intermediate experience with commercial projects
  • Building automation experience a plus
Benefits
  • Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
  • Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
  • Airconditioned work environment
  • Benefits start day one
  • 401K match
  • First year, 4 weeks’ vacation (accrued)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC servicinginstallationmaintenancetroubleshootingroot cause analysisblueprint readingelectromechanical experiencebuilding automationanalytical skillsattention to detail
Soft Skills
customer serviceproblem-solvingindependencetimelinessprofessional demeanorcommunicationproject managementteam collaborationadaptabilitycustomer satisfaction
Certifications
high school diplomatrade/technical school certification