Nucor Corporation

Logistics Customer Service Representative

Nucor Corporation

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Ohio • United States

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About the role

  • Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
  • Answer and manage high-volume phone and ticket queues for incoming inquiries
  • Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
  • Conduct TMS system audits and communicate proactively with delivery points
  • Administer freight rates and analyze data
  • Review carrier scorecards and assess key performance indicators for vendor partners
  • Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
  • Travel to US-based locations as needed to support business needs and projects
  • Uphold safety policies, practices, procedures, and housekeeping standards at all times

Requirements

  • Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
  • Intermediate to advanced computer skills
  • Exceptional customer service and ability to build long-term partnerships
  • Ability to take ownership, drive process improvements, and deliver on commitments
  • Bachelor’s degree in business or communications or related fields (preferred)
  • Experience with Excel formulas and Power BI dashboards (preferred)
  • Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping (preferred)
  • 5 years of experience in logistics, dispatch or shipping (preferred)
  • Experience in steel manufacturing or scrap metal industry (preferred)
  • Experience with web-based Transportation Management Systems (TMS) (preferred)
  • Experience with DOT regulatory compliance (preferred)
  • Experience with process optimization and business process improvement projects (preferred)
Benefits
  • Medical, vision and dental are just the beginning.
  • Bonus Program
  • Profit Sharing
  • Stock Plan
  • Retirement Savings
  • Credit Union
  • Vacation and Holiday Pay
  • Scholarship and Tuition Reimbursement
  • Unlimited Growth Potential
  • Free Financial Planning / Assistance via Insight Financial
  • Free Teammate Parking (Cincinnati Office)
  • On-site Health Clinic (Cincinnati Office)
  • On-site Cafeteria (Cincinnati Office)
  • On-site Gym (Cincinnati Office)
  • On-site Laundry Service (Cincinnati Office)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsdispatchshippingTMSExcelPower BIdata analysisprocess optimizationDOT regulatory compliancekey performance indicators
Soft Skills
customer servicerelationship buildingownershipprocess improvementcommunication