Networking Field Service Engineer – L1
NTT DATA, Inc.
Switching
Networking Field Service Engineer, L1
NTT
full-time
Posted on:
Location Type: Hybrid
Location: Segrate • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Operate in region and provide professional remote technical support service to clients
- Identify and resolve technical incidents and problems
- Drive incidents to effective resolution and ensure zero missed SLA conditions
- Maintain support process and ensure that requests for support are handled according to procedures
- Investigate and diagnose problems using service assurance software and tools
- Perform defined tasks to monitor service delivery against SLAs and maintain records of relevant information
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Networking technologies
- Entry level experience in Networking technologies such as routing, switching, Wireless
- Entry level experience in technical support to clients
- Entry level experience in diagnosis and troubleshooting
- Entry level experience providing remote support in Networking technologies
Benefits
- Professional technical support service
- Opportunities for career growth
- Inclusive workplace that embraces diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingroutingswitchingwirelesstechnical supportdiagnosistroubleshootingservice assurancemonitoringSLA management
Soft skills
problem solvingcommunicationclient supportattention to detailtime managementorganizational skillsremote supportincident resolutionprocess adherenceservice delivery
Certifications
Bachelor's degree in Information TechnologyAssociate level certification in Networking technologies