Networking Field Service Engineer – L1
NTT DATA, Inc.
Switching
Networking Remote Field Service Engineer – L1
NTT
full-time
Posted on:
Location Type: Hybrid
Location: Segrate • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Provide a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
- Maintain the support process and ensure that requests for support are handled according to procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
- Identify and resolve problems following agreed procedures and ensure all requests result in zero missed service level agreement (SLA) conditions.
- Escalate unresolved incidents and follow up until resolved.
- Document and close resolved incidents according to agreed procedures.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
- Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Networking technologies.
- Entry level experience in relevant technology.
Benefits
- Hybrid Working
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingroutingswitchingwirelessSDI distributiontechnical supportdiagnosistroubleshootingremote support
Soft skills
problem solvingcommunicationdocumentationescalation management
Certifications
Bachelor's degree in Information TechnologyCCNAJNCIAACMA