Field Engineer

• Provide a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
• Maintain the support process and ensure that requests for support are handled according to procedures.
• Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
• Identify and resolve problems following agreed procedures and ensure all requests result in zero missed service level agreement (SLA) conditions.
• Escalate unresolved incidents and follow up until resolved.
• Document and close resolved incidents according to agreed procedures.

Networking Remote Field Service Engineer – L1

Cross Technology Field Service Engineer, L1

Networking Field Service Engineer – L1

Networking Field Service Engineer, L1