Networking Remote Field Service Engineer – L1
NTT
Switching
Networking Field Service Engineer – L1
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Segrate • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Operate in region and provide a professional remote technical support service to clients
- Identify and resolve technical incidents and problems
- Maintain the support process and ensure requests for support are handled according to the procedures
- Use service assurance software and tools to investigate and diagnose problems
- Collect performance statistics and create reports
- Identify and resolve problems following agreed procedures
- Carry out agreed maintenance tasks
- Ensure usage of knowledge articles in incident diagnosis and resolution
- Monitor service delivery against service level agreements
- Analyze service records against agreed service levels regularly
- Prioritize and diagnose incidents according to agreed procedures
- Investigate causes of incidents and seeks resolution
- Escalate unresolved incidents and follows up until resolved
- Provide service recovery, following resolution of incidents
- Document and close resolved incidents according to agreed procedures
- Maintain secure, accurate, complete, and current configuration on configuration items
Requirements
- Bachelor’s degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Networking technologies
- Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Entry level experience in technical support to clients
- Entry level experience in diagnosis and troubleshooting
- Entry level experience providing remote support in Networking technologies
- Entry level experience in relevant technology
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions
Benefits
- Equal Opportunity Employer
- Global culture that embraces diversity
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdiagnosistroubleshootingnetworking technologiesroutingswitchingwirelessSDI distributionservice assurance softwareincident resolution
Soft skills
communicationplanningpositive outlookworking under pressurehard workactive listeningadaptabilityclient-focused
Certifications
Bachelor’s degree in Information TechnologyAssociate level certification in Networking technologies