NTT DATA, Inc.

Business Development Rep

• Provides assignments/workload to the contracts lifecycle team which include goals and the process by which to meet those goals.
• Ensures thorough records of all signed contracts, even after a contract is seen through to execution, is essential for the efficiency and compliance of the company.
• Ensures contracts lifecycle team is aware of efficient record management which serves to mitigates risk by serving as an audit trail and evidence that is easily accessible.
• Ensures that contracts lifecycle team is equipped to meet Service Level Agreements (SLAs) and team driven objectives.
• Ensures team is trained on all processes and platform and advises on new ways of working.
• Interacts with managers or peers from other functional areas to gain cooperation.
• Guides contracts lifecycle team on overall project deliverables.
• Supports contracts lifecycle team on improvements to standard way of working.
• Responsible for operational management of the contract lifecycle team.
• Ensures that established standard ways of working for contracts lifecycle activities are being followed.
• Deals with unresolved queries, ensuring progress and solutions are communicated efficiently and escalates more complex queries for resolution.
• Maintains contract data quality within the contract lifecycle team.
• Ensures that all relevant stakeholders and employees are informed of the procedural requirements for processing transactions.
• Prepares monthly reports considering the established KPIs for contracts lifecycle management team.
• Ensures proper control checks are adhered to, so that errors are minimized/ eliminated.
• Reports any non-compliance issues to the senior management and recommends precautionary measures.
• Oversees and assists the month-end closing processes and various financial and operational audits.

Public Sector Business Development Coordinator

Platform Engineer

• Works as part of a 24/7 team working on rotational shifts.
• Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
• Administers the organization's security tools to gather security logs from environment.
• Lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
• Adheres to SOPs and notify stake holders on log flow/log format issues.
• Documents best practices.
• Identifies opportunities to make automations which will help the incident response team.
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follow up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Document and close resolved incidents according to agreed procedures.

Senior Associate Security Platform Engineer

Security Engineer

• Ensure our Service Level Agreements (SLAs) are met with zero missed conditions.
• Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur.
• Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests.
• Schedule maintenance activities like patching and configuration changes.
• Follow necessary handover procedures for shift changes to ensure service continuity.
• Update existing knowledge articles—or create new ones.
• Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements.
• Implement and deliver disaster recovery functions and tests.

Security Managed Services Engineer – L1

Engineer

• Develops applications that effectively accomplish client objectives and user needs
• Designs and writes code for applications and maintain applications databases
• Analyzes and edits existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms
• Remodels and adapts applications as needed to optimize performance
• Identifies specific client needs and preferences related to the application
• Tests applications extensively to ensure they are error and bug-free
• Installs applications and acts as technical advisor
• Communicates with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces
• Consults with clients in the design phase to determine client needs
• Produces software documentation following company software process and templates
• Participates in software product review meetings and team meetings
• Performs any other related task as required

Software Applications Development Engineer

Client Partner

• Take full ownership of assigned accounts, focusing on building strong relationships and ensuring client satisfaction
• Leverage Salesforce.com for account management and achieve revenue and margin targets
• Collaborate closely with key stakeholders to deliver tailored solutions
• Act as the first point of contact for client issues and ensure exceptional service

Client Manager

Payroll

• Act as the primary subject matter expert for Belgian Payroll regulations
• Monitor updates from the Belgian government, unions, and tax authorities
• Translate legal requirements into functional and technical SAP specifications
• Perform complex configuration in SAP ECC Payroll and Personnel Administration
• Maintain and modify Belgian Payroll Schemas and Personnel Calculation Rules
• Ensure the accuracy and maintenance of mandatory Belgian reporting interfaces
• Lead the testing strategy for all legal changes

SAP HCM & Payroll Expert – 1 Year Contract

• Assists with development of applications that effectively accomplish client objectives and user needs
• Assists with designing and writing code for applications and maintain applications databases
• Assists with analyzing and editing existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms
• Received detailed instructions to remodel and adapt applications as needed to optimize performance
• Assist with identifying specific client needs and preferences related to the application
• Supports testing applications extensively to ensure they are error and bug-free
• Installs applications and acts as technical advisor
• Communicates with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces
• Consults with clients in the design phase to determine client needs
• Assists with producing software documentation following company software process and templates
• Supports in software product review meetings and team meetings
• Performs any other related task as required