Cloud Engineer
NTT DATA, Inc.
full-time
Posted on:
Location Type: Remote
Location: Alabama • Kansas • United States
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About the role
- Proactively identifying and resolving cloud-based incidents and problems.
- Configuring, installing, testing, and managing client infrastructure to ensure it is always operational.
- Conducting necessary checks, applying monitoring tools, and responding to alerts.
- Investigating third-line support calls, identifying the root cause of issues, and providing on-site technical support.
- Collaborating with third-party vendors when necessary.
- Performing random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.
- Continuously providing feedback to clients, updating all necessary systems and portals.
- Proactively identifying opportunities for work optimization, including automation.
- Managing and implementing projects within your technology domain, ensuring you meet client requirements and timelines effectively.
- Implementing and delivering disaster recovery functions and tests.
Requirements
- Extensive experience working within a medium to large ICT organization in an engineering function.
- Proven experience in managed services with excellent knowledge of ITIL processes.
- Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
- Experience working with vendors and/or third parties in a collaborative manner.
- Strong communication skills, with the ability to work across different cultures and social groups.
- Ability to plan activities and projects in advance and adapt to changing circumstances.
- A positive outlook and the capability to work well under pressure.
- Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
- A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.
Benefits
- Equal Opportunity Employer
- Environment free of unfair discrimination and harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud-based incident resolutioninfrastructure managementmonitoring toolsthird-line supportdisaster recoveryWindows Server AdministrationLinux Server AdministrationVirtualization AdministrationServer Hardware AdministrationStorage Administration
Soft Skills
communication skillscollaborationplanningadaptabilitypositive outlookwork under pressureactive listeningclient-focusedfeedback provisionwork optimization
Certifications
bachelor's degree in Information Technologyequivalent qualification in Computing